Installation Manager - Event Design + Production

Installation Manager - Event Design + Production Social Supply - 4.0 Upper Marlboro, MD Job Details Full-time $80,000 - $100,000 a year 2 days ago Benefits Health insurance 401(k) Paid time off Vision insurance Qualifications Spanish Operations management Logistics management Staff scheduling Logistics English Mid-level Administrative experience Team development Hiring Driver's License Driving Mentoring Recruiting Developing new training programs Equipment maintenance Data collection Equipment inventory management Crew management Escalation handling Travel scheduling Delegation Staffing management Staff development Performance evaluation

Full Job Description Location:

Upper Marlboro, MD (Hybrid — Office + Field)

Compensation:

$80,000 - $100,000 + Performance-Based Bonuses How to

Apply:

Email your resume and a cover letter to . Who You Are You are a builder, an operator, and a people leader all in one. You know how to run a large field team — scheduling, training, logistics, accountability — and you take pride in being the person your crew can count on. You're not just keeping the machine running; you're building it from scratch. You understand that the people doing the physical work of an event are the ones who determine whether a client's vision actually comes to life, and you take that responsibility personally. Why This Role Matters (For You) This is a rare opportunity: a role that doesn't exist yet, at a company doing $10M+ in annual event production, with a field team of 40-60 people and a clear mandate to scale to 80+. The install team at Social Supply has never had a dedicated leader — someone entirely in their corner, fighting for their growth, building their systems, and being their single point of contact when things get hard on-site. You won't be inheriting someone else's process. You'll be building it. What You'll Actually Do Own the schedule: Develop and manage the installation staff schedule across all active projects. Ensure the right people are in the right place, every time.

Handle pre-event logistics:

Collect and communicate all pre-event venue and client requirements — security clearances, installer credentials, access protocols, site-specific rules.

Lead seasonal hiring:

Hire and onboard 15-20 seasonal installers every Spring and Fall season. Partner with HR to build a bench deep enough to scale to 80+.

Own driver management:

Hire, train, and manage drivers on safety protocols, proper travel routes, and loading dock procedures. You own their development and accountability.

Build the training program:

Create and maintain a structured training curriculum based on the installer position hierarchy (Installer, Lead Installer, Driver).

Mentor and promote:

Actively develop the skills and careers of your installers and drivers. Know their goals, create a path to get there, and champion their growth.

Run weekly crew lead meetings:

Meet weekly with Crew Leads to review the install and logistics of the following week. Review highlights and issues from the previous week.

Hold regular performance reviews:

Perform regular performance reviews with Installers and Drivers. Meet monthly with Crew Leads to review metrics including timeliness, inventory damages, and training status.

Pre-event crew communication:

Communicate with all Installers and Drivers before each event. Ensure every crew member is aligned on schedule, site details, and any last-minute changes.

Handle administrative follow-through:

Review all receipts from Crew Leads and Drivers and submit to accounting on schedule. Book flights, hotels, and rental cars for out-of-town jobs.

Own the equipment:

Manage all tools and equipment used for installs. Track condition, coordinate maintenance, ensure availability.

Be the escalation point:

When problems arise on-site that exceed the onsite lead's capability, you're the call they make. You diagnose, delegate, or solve.

Stay connected to production:

Attend production meetings. Be a regular presence on install sites so you know what's working and what isn't. Results (What Winning Looks Like) The install team has a voice and a leader. Your crew knows who to go to, trusts that you have their back, and sees a clear path for their growth inside the company. Escalations are handled cleanly. When something goes wrong on-site, there's one call to make. You handle it or you direct it. The schedule works. Install staff are deployed efficiently. Overstaffing and last-minute scrambles are the exception, not the rule. The team grows with the company. You hire ahead of demand, train people into new levels of responsibility, and build a bench deep enough to scale to 80+. The process gets better every season. Each year, the install department runs tighter than the last. Requirements (What You've Already Mastered) 5+ years managing field teams in events, production, construction, or a related environment: You've run a crew. You know what it takes.

Operations and logistics experience:

Scheduling, equipment management, multi-site coordination, and driver logistics — this is familiar territory.

People development:

You've mentored, trained, and promoted people. You care about the humans on your team, not just the output.

Administrative follow-through:

Reporting deadlines, reimbursement approvals, receipt review, data collection — you don't let the desk work slip.

Comfort in a hybrid role:

You're effective behind a desk and effective on a job site. You don't see those as separate jobs; they're the same job. Valid driver's license: Required. You'll be moving between sites. Occasional out-of-state travel may be required. Bilingual —

English and Spanish:

Required. A significant portion of our install team communicates primarily in Spanish, and this fluency is essential to leading the crew effectively. This Role Is NOT For You If… You want a defined playbook handed to you. This role starts with a blank page. You're a desk manager who doesn't want to be on-site. Your team needs to see you. You get overwhelmed managing a large, variable headcount across different locations. You're not comfortable being the single point of escalation when installs go sideways. You don't genuinely care about the career growth of the people working for you. You're not bilingual in English and Spanish. Our Values Honest, Hungry, Humble. We stay in the reality of every situation. We are a team of high performers who genuinely want to do this work at the highest level. We are always learning.

Compensation & Benefits Salary:

$80,000 - $100,000/year, depending on experience

Bonus:

Performance-based bonuses

Benefits:

Medical and Vision Insurance, PTO, 401K with employer contributions How to Apply Email your resume and a cover letter to . In your cover letter, tell us about a team you built or rebuilt from scratch — what the situation was, what you changed, and what it looked like on the other side.

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) Health insurance Paid time off Vision insurance

License/Certification:

driver's license (Required)

Work Location:

In person