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Field Supervisor
Job
Spectrum Painting
Pompton Lakes, NJ (In Person)
$100,000 Salary, Full-Time
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Job Description
Position Summary:
As a Field Supervisor, you ensure projects are completed with attention to detail and client satisfaction. You inspire your team to provide exceptional service, supervise all jobs in progress, act as a liaison between the office and the field, and schedule paint jobs. Communication with the foreman is crucial, ensuring they understand the scope of work and materials required. During daily site visits, you assist crews in solving problems, monitor quality, and maintain accurate job records. You also participate in weekly operations, safety, and scheduling meetings.Core Responsibilities:
- Address and resolve customer concerns promptly.
- Lead training, retention, and solicitation efforts for Field Operations Staff (FOS).
- Manage scheduling and coordination of paint jobs.
- Perform monthly Van Audits and manage Penntek chip inventory.
- Collect customer reviews and track quality control through T-sheets.
- Oversee safety topics, inspections, and job-site safety compliance.
- Order materials, ensure sufficient stock is on-site, and maintain a tidy shop.
- Participate in quality audits and safety huddles.
Skills & Strengths Required:
- Planning, sequencing, and organizing projects.
- Delegating, directing, and prioritizing tasks.
- Effective communication and assertiveness.
- Negotiation and persuasion skills.
- Time and task management.
- Emotional intelligence and team-building abilities.
- Problem-solving and solution-oriented thinking.
Success:
- Ownership and accountability.
- Flexibility and adaptability.
- Coaching and developing team members.
- Positive attitude and stress management. Key Performance Indicators (KPIs):
Safety Compliance:
75% of safety huddles completed; 100% adherence to safety processes.Project Targets & Profitability:
Achieve 100% productivity scores and minimal callbacks.Customer Service:
Maintain an NPS over 70 with a 50% response rate.Material Management:
Ensure sufficient materials and maintain site and warehouse inventory.Coordination & Scheduling:
Efficient crew mobilization and task documentation.Employee Development:
Foster training and retention, increase company culture.Reporting and Accountability:
- Weekly reports on customer complaints, personnel issues, training, and quality audits.
- Accurate records of job hours, materials used, and project status.
- Documentation of safety inspections and training sessions.
Common Tasks and Activities:
- Daily job site visits to establish job plans and monitor progress.
- Communicate scope and requirements to crew leaders.
- Resolve on-site issues and monitor crew productivity.
- Ensure customer satisfaction and follow up on any concerns.
- Organize materials and equipment for efficient job completion.
- Maintain company equipment and perform other duties as assigned.
Specialized Knowledge and Experience:
- Clear understanding of job-site safety and OSHA standards.
- Familiarity with paint products and job preparation procedures.
- Ability to effectively communicate with customers and team members.
- Knowledge of company policies and procedures.