Site Operations Manager

Site Operations Manager Natures Finest Security is hiring a Site Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high-quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships with the client Full-Time Salary $58,240

RESPONSIBILITIES:

Selection and Placement

• Manage the selection and placement process for new security professionals, including first-line supervisors; design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade or transfer
• Make initial job offers (for new employees) using company forms and procedures, maintain and publish weekly Open Post List and actively manage job openings at the site Schedule and Workforce Management
• Create, modify and manage post schedules in Makeshift to always ensure adequate coverage; ensure schedules are properly maintained in makeshift and are updated regularly
• Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed
• Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.

Review "No Hours Report" with branch Human Resource staff on a weekly basis, and disposition employees who are on "active" status with no hours, in accordance with company policies, ensuring no employees remain on "no hours" status beyond 3 weeks Payroll Management

• Receive weekly timesheets and update makeshift schedules as necessary (verify such for self-scheduling accounts); run weekly payroll according to company procedures.

Ensure records are properly maintained and updated to reduce payroll errors; resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company

• Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy Employee Relations
• Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensure all such issues are documented according to company standards, and that all issues receive proper follow-up for resolution
• Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
• Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
• Ensure a smooth-running operation by enforcing post-specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing post-specific training

QUALIFICATIONS

(MUST HAVE):

• High School diploma or equivalent
• Current driver's license if driving a company vehicle, or personal vehicle while conducting business
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
• Work experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills display commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making

PREFERRED QUALIFICATIONS

(NICE TO HAVE):

• College degree in criminal justice, business administration, or a related field
• Experience managing a dispersed workforce in a multi-location operation
• Law enforcement, military and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing and scheduling experience
• Aptitude with security systems; CCTV, Access Control, and badge administration
• Graduate of certified public safety academy (e.

g.,

Law Enforcement, Firefighter/Paramedic, Correction Pay:

$58,240.00 per year

Work Location:

In person