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Job Description
Operations Manager - Landscape Lighting & Audio Conserva Irrigation of Columbus Westerville, OH Job Details Full-time $55,000 - $75,000 a year 2 days ago Benefits Health insurance 401(k) Paid time off 401(k) 6% Match Career development plan 401(k) matching Professional development assistance Safety equipment provided Opportunities for advancement Retirement plan Qualifications Customer communication Teamwork Team development Driver's License Attention to detail Recruiting Full Job Description
JOB SUMMARY
The Field Operations Manager holds a dual operational and sales-focused leadership role dedicated to driving revenue growth and ensuring operational excellence in premium residential and commercial outdoor lighting & audio. This position completely owns the client lifecycle from the moment a call center intake populates the CRM task board through same-day engagement, design, estimation, material logistics, installation oversight, and final evening quality verification.
Actively monitor the incoming CRM task board to ensure all new inquiries from the call center receive a guaranteed, same-day design callback to qualify the project and schedule a consultation.
On-Site Consultations:
Conduct daytime site visits to take property photos, measure distances, evaluate electrical access, and establish a visual design strategy.
Proposal Development:
Draft and deliver comprehensive digital proposals featuring tiered estimates, daytime property photos, and night mock-up imagery to secure formal client acceptance.
Night Demonstrations:
Participate in and support evening lighting demonstrations with clients as needed to showcase live visual effects and finalize project scopes.
Field Leadership & Staff Development Direct Supervision:
Oversee all field team members, managing scheduling, availability, operational concerns, and daily logistics.
Performance Management:
Lead the recruitment, orientation, training, and ongoing professional development of direct reports.
Accountability & Culture:
Foster a professional, accountable work environment that rewards high performance; leverage CRM metrics to track job durations, upsell rates, and minimize rework.
Training:
Identify skill gaps and prepare targeted training materials for weekly professional development meetings.
Logistics, Procurement & Asset Management Inventory & Material Control:
Review accepted digital proposals and manage procurement spreadsheets to order fixtures, wire spools, and transformers, ensuring zero project delays due to stock shortages.
Kitting & Staging:
Oversee the material picking process to ensure installation technicians accurately stage the correct brass fixtures and gear for daily jobs.
Fleet & Tool Maintenance:
Enforce safety and cleanliness standards for all company vehicles and equipment (trenchers, electrical testers, hand tools). Maintain weekly checks on fluid levels, tire wear, and physical damage.
Regulatory Compliance:
Ensure all VA811 dig tickets are successfully submitted and approved prior to the start of any physical installation.
Quality Assurance & System Hand-off Project Oversight:
Ensure all residential lighting & audio systems are completed on time, within budget, and to company standards of excellence.
Evening Adjustments:
Join clients for post-installation evening walkthroughs at dusk to inspect fixture aims, evaluate light levels, adjust shroud angles, and eliminate glare for a flawless final handoff.
KNOWLEDGE, SKILLS AND ABILITIES
Leadership & Management:
Strong capability in staffing, performance management, team building, and enforcing operational accountability.
Logistical Aptitude:
Detail-oriented mindset with the ability to plan, prioritize, and manage inventory and fleet assets under tight deadlines in a fast-paced environment.
Communication Skills:
Exceptional interpersonal skills tailored for seamless technical collaboration with crews and professional, high-end interactions with clientele.
Compliance:
Ability to safely operate company vehicles and maintain a valid driver's license in good standing for insurance purposes.
Project Performance:
Maintain a monthly punch-list rate below 5% while ensuring 100% customer satisfaction on completed installations.
Quality Control:
Maintain an internal project rework rate below 5% and protect the company brand by ensuring zero online customer reviews fall below 4 stars.
Financial Guardrails:
Manage field technician labor costs strictly and maintain a strict material cost margins.
Pay:
$55,000.00 - $75,000.00 per year
Benefits:
401(k) 401(k) 6% Match Health insurance Opportunities for advancement Paid time off Professional development assistance Retirement plan Safety equipment provided
