Position Summary TrueCare24 is seeking a confident, relationship-driven Construction Program Account Manager to lead the execution and ongoing management of healthcare and workforce wellness programs across active construction projects. This is a highly visible, field-based role requiring frequent travel to construction sites throughout the United States. The Account Manager will serve as the primary operational relationship between TrueCare24, client leadership, onsite providers, safety teams, project management, and other key stakeholders. The ideal candidate understands the pace, culture, and challenges of construction environments and is comfortable walking onto a large project site, building relationships with field leadership, identifying problems, and creating a clear plan to get them resolved. This individual should be proactive, organized, confident, and comfortable taking ownership without requiring constant direction. Key Responsibilities Client & Relationship Management Serve as a primary operational point of contact for assigned construction clients and project sites. Develop strong relationships with project executives, superintendents, safety professionals, project managers, onsite providers, and other stakeholders. Maintain regular communication with client leadership regarding program performance, concerns, upcoming needs, and opportunities for improvement. Build trust with both corporate leadership and field-level teams. Represent TrueCare24 professionally during onsite meetings, reviews, launches, and client interactions. Project & Program Execution Lead implementation of TrueCare24 programs at new construction sites. Develop and manage site-specific execution plans, timelines, responsibilities, and deliverables. Coordinate site launches, orientations, provider introductions, workforce communications, resources, and ongoing program activities. Ensure each assigned project follows TrueCare24 operating procedures and client expectations. Identify operational gaps and create actionable solutions. Maintain accountability for open action items and ensure issues are followed through to completion. Support expansion of programs across multiple client locations. Onsite Leadership Travel regularly between assigned construction projects to maintain direct visibility into program operations. Conduct onsite meetings with client leadership, providers, safety teams, and other stakeholders. Evaluate whether programs are operating effectively at the field level rather than relying only on reports. Identify workforce, operational, communication, or program concerns that may require additional support. Assist providers with navigating construction-site culture, expectations, and operational challenges. Ensure program materials, resources, communications, and workflows are consistently implemented across sites. Problem Solving & Escalation Serve as the first operational escalation point for client and provider concerns. Remain calm and confident when responding to difficult or rapidly changing situations. Determine root causes, develop corrective action plans, assign responsibilities, and track resolution. Escalate clinical, legal, safety, contractual, or executive-level concerns to appropriate TrueCare24 leadership when necessary. Anticipate potential issues before they become significant client concerns. Program Performance & Continuous Improvement Review program utilization, engagement, reporting, workforce feedback, and site-level trends. Work with TrueCare24 leadership to identify opportunities to improve program participation and effectiveness. Assist with quarterly and annual client reviews. Develop recommendations based on client feedback and onsite observations. Help standardize best practices across multiple construction projects. Support development and improvement of construction-specific TrueCare24 programs, resources, workflows, and training. Provider Support Maintain regular communication with onsite clinical and healthcare personnel. Ensure providers understand site expectations, operating procedures, reporting requirements, and client needs. Support provider onboarding and site integration. Assist with operational concerns, scheduling issues, site access, resources, and escalation needs. Work closely with internal recruiting, operations, clinical leadership, and scheduling teams when staffing issues arise. Travel Expectations This position requires approximately 70% travel . Travel is covered fully by TrueCare24.

Travel may include:

Domestic air travel Overnight travel Multi-day site visits Driving between construction locations Visits to active construction projects Attendance at client meetings, program launches, quarterly reviews, and other operational events Candidates must be comfortable independently managing frequent travel and working in active construction environments. Minimum Qualifications Minimum 3 years of professional experience within the construction industry in any construction-related role. Minimum 2 years of experience in account management, program management, project management, client success, operations management, or a similar client-facing leadership role. Demonstrated experience building and maintaining professional relationships. Strong problem-solving and decision-making skills. Experience developing and executing project or operational plans. Ability to manage multiple projects, locations, and priorities simultaneously. Strong written and verbal communication skills. Comfortable communicating with executives, project leadership, field employees, providers, and subcontractors. Ability to work independently and take ownership of assigned responsibilities. Ability to operate confidently in active construction environments. Proficiency with standard business technology, including Microsoft Office or Google Workspace. Valid driver's license and ability to travel regularly. Preferred Qualifications Experience working with general contractors or large commercial construction projects. Experience supporting multi-site or national client accounts. Experience with healthcare, workforce wellness, occupational health, safety, behavioral health, or employee-support programs. Experience leading new project or site implementations. Experience working with field operations, safety teams, superintendents, or project executives. Familiarity with construction safety orientations, site-access systems, or platforms such as HammerTech. Experience supporting geographically distributed teams. Veterans are strongly encouraged to apply. Military experience involving leadership, logistics, operations, planning, accountability, or personnel management may be highly relevant to this role. Ideal Candidate The successful candidate will be someone who can walk into a construction project and quickly establish credibility. We are looking for someone who is: Confident without being arrogant Relationship-focused Comfortable speaking with field and executive leadership Highly accountable Organized Resourceful Proactive Comfortable solving problems independently Able to create structure when one does not yet exist Willing to ask difficult questions Comfortable holding others accountable Adaptable to changing project conditions Focused on execution rather than simply identifying problems Employment Requirements Employment in this position is contingent upon successful completion of all applicable pre-employment requirements, which may include: Successful background screening Pre-employment drug screening Eligibility to participate in random or client-required drug testing as applicable Compliance with client-specific construction-site access requirements Compliance with TrueCare24 and client safety policies Ability to satisfy applicable insurance and driving requirements for business travel Because this position supports active construction sites, additional client-specific screening, safety orientation, or access requirements may apply. All screening and testing requirements will be administered in accordance with applicable federal, state, and local laws. What Success Looks Like Success in this position means that TrueCare24 clients do not need to manage our program for us.

The Account Manager should ensure:

New locations launch smoothly. Client leadership knows exactly who to contact. Providers have the resources needed to perform successfully. Problems are identified and addressed quickly. Programs operate consistently across locations. Action items do not remain unresolved. Client feedback leads to measurable operational improvements. TrueCare24 is viewed as a proactive partner rather than simply a staffing or service vendor. The ultimate goal is to make TrueCare24's construction programs easy for the client to implement, easy for employees to access, and consistent across every project location.

Pay:

From $60,000.00 per year

Benefits:

Health insurance Paid time off Parental leave

Experience:

Construction:

3 years (Required)

Account Management:

2 years (Required) Willingness to travel: 75% (Required)

Work Location:

Hybrid remote in Fort Wayne, IN 46816