Manager, Design, and Construction Massage Envy - 3.1 Scottsdale, AZ Job Details Full-time $1 - $2 an hour 19 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Microsoft Word Construction specifications Microsoft Excel Life safety building codes ADA compliance Construction drawing review Vendor relationship management Document review Cross-functional team management Cross-functional communication Full Job Description The Manager of Design and Construction supports Massage Envy franchisees through the planning, coordination, and completion of their design and construction projects, including new builds, relocations, remodels, refreshes, and brand program updates nationwide. Provides brand standards, design specifications, technical guidance, and vendor resources that franchisees, and the design professionals and contractors franchisees engage, use to build and update their independently owned and operated locations. Provides support and backup for sourcing and procurement projects related to location fixtures and finishes. Responsibilities span a broad spectrum of design and construction project support, including project planning resources, timeline coordination, brand standards review, vendor program management, and reporting.

Essential Functions:

Franchisee Project Support Guide franchisees through the full lifecycle of their design and construction projects (new builds, relocations, refreshes, remodels, and brand program updates), from pre-project planning through brand standards review and project closeout, providing the resources, specifications, and information franchisees need to open on schedule and within the scope and budget they set Track a portfolio of concurrent franchisee projects, monitoring milestone progress against target opening dates and escalating delays or brand standards concerns to department leadership Facilitate recurring project update meetings with franchisees and the project teams they engage to review progress, offer options for resolving obstacles, and document brand-related decisions made by the franchisee Review proposed sites, landlord work letters, and lease exhibits at the franchisee's request and identify prototype fit, layout, and brand standards considerations for the franchisee to weigh with its own advisors Support franchisees through punch list completion, project closeout, and post-opening warranty follow-up with brand-approved vendors Franchisee and Vendor Coordination Serve as the primary Franchise Support Center resource for franchisees during design and construction, providing brand design specifications, prototype documents, and operational requirements for franchisees to share with the architects, engineers, and contractors they select and engage Partner with internal teams, including Franchise Development, Real Estate, Operations, Marketing, IT, and Legal, to support consistent franchisee communication and resources throughout each project Respond to product, specification, and brand standards questions from the general contractors, architects, and approved vendors franchisees engage, without directing their personnel, work methods, sequencing, or safety practices Source, evaluate, and onboard vendors and suppliers for the brand-approved vendor program, and maintain program pricing, terms, and service information that franchisees may elect to use Monitor approved-vendor performance and product quality and recommend program changes to department leadership Brand Standards and Design Resources Review project documents submitted by franchisees for alignment with brand standards and prototype requirements and provide written comments to the franchisee Evaluate the operational functionality and cost of location fixtures and finishes and recommend improvements to brand standards and specifications Develop and maintain the design and construction resources franchisees use, including prototype drawings, specification books, standard fixture and finish schedules, equipment lists, and build-out guides Develop and communicate the requirements, timelines, and available resources for brand refresh, remodel, and equipment update programs Identify and document deviations from brand standards and refer unresolved matters to Franchise Compliance and Legal Documentation, Reporting, and Franchisee Education Maintain accurate project and vendor documentation, including vendor contact and service information, invoicing, and records management, and provide regular reporting on the development pipeline and project status to department leaders Provide build-out cost ranges, timeline data, and project inputs to support franchise disclosure document updates and franchisee planning tools Deliver orientation and education for franchisees entering development, including onboarding calls, resource walkthroughs, and conference or webinar content Understand, believe in, and uphold Massage Envy's Promise, Purpose, Vision, and Values Franchise Relationship Massage Envy franchised locations are independently owned and operated. This position provides brand standards, guidance, resources, and support to franchisees. It does not direct, supervise, or control the business operations of any franchisee, and it does not hire, fire, schedule, train, discipline, evaluate, set compensation for, or otherwise establish or affect the terms and conditions of employment of any franchisee employee. Franchisees are solely responsible for their own employment decisions, their contracts with third parties, and compliance with all applicable laws, codes, and regulations. Education, Experience, and Skills Required BS/BA or associate degree in construction, facilities, business administration, communications, or an equivalent combination of coursework and experience. Five to seven years' related experience in interior construction projects, ideally in a fast-paced specialty retail environment. Ability to read, interpret, and comment on full sets of interior construction documents (Fixture Plans, Floor Covering Plans, RCPs, Elevations & Details), including working familiarity with IBC, ADA, NFPA, and local/municipal guidelines as they affect brand prototype design. Ability to work independently across multiple concurrent projects, collaborating with cross-functional internal teams and with the external design and construction partners franchisees engage. Experience in purchasing and vendor management. Working knowledge of Microsoft Word and Excel, FranConnect, and project management software such as Smartsheet or Wrike. Excellent written and verbal communication, organizational, and problem-solving skills, with strong attention to time management and record-keeping. Ability to travel nationally, up to 10% of the time. Experience supporting franchisees, licensees, dealers, or other independently owned businesses preferred. Ability to communicate technical requirements clearly to non-technical audiences and to influence outcomes without direct authority. Massage Envy Franchise LLC Benefits Hybrid work model In addition to a great work environment, Massage Envy Franchise LLC offers Medical, Dental and Vision Benefits. Paid Life Insurance and 401K, generous paid holidays, vacation, and sick time. At Massage Envy Franchising, LLC, we believe in helping people feel their best through total body care - mission that touches everyone. And we know that investing in uniquely talented, fiercely passionate people is the key to achieving it. We work hard, we have fun, which is a key part of helping employees feel their best! Massage Envy Franchising LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual origin, age, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.