Service Delivery Manager - 65% Remote/35% Travel

We are looking for a dedicated Service Delivery Manager to work remotely with site travel about 35% of the time in the Houston, TX area in to joining our company client headquartered in the Tampa, FL area. Again, fully remote role with site deployments to our client's end client locations 35% of the time. In this role, you will oversee day-to-day operations while ensuring high-quality service delivery across technical projects. The ideal candidate will bring a strong background in managing technicians and implementing technical procedures, paired with excellent communication skills to drive efficiency and collaboration.

Responsibilities:

• Supervise and coordinate the daily activities of 12-18 technicians to ensure projects are completed efficiently.
• Oversee technical procedures and workflows, ensuring adherence to operational standards.
• Collaborate with in-house project managers to align project goals and timelines.
• Provide guidance on technical systems, including CAT6 wiring, intercoms, cameras, and lock sets.
• Monitor service calls and dispatch technicians for on-site or remote support as needed.
• Implement and refine operating procedures to optimize service delivery.
• Maintain clear communication with team members and stakeholders to foster collaboration.
• Ensure compliance with company policies and industry regulations.
• Analyze performance metrics and identify areas for improvement.
• Support business growth by contributing to the development of scalable processes.