JOB PURPOSE

Provide oversight for the implementation, operation and evaluation of the SSVF program, serving Veterans and their families who are homeless or at risk of homelessness. Qualifications

ESSENTIAL JOB RESPONSIBILITIES

Advocate for and facilitate Veterans' access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build database of community resources. Provide referrals to community resources as needed. Coordinate with location staff to attend and network at various Veteran and other community groups. Develop and deliver presentations to meet the Community Outreach Plans. Communicate regularly with the Program Director regarding caseloads, program operations, and emerging issues; provide recommendations for continuous program improvement, ensure staff are informed of program updates and changes, and promptly address and resolve client grievances and Veteran concerns in a timely, professional, and satisfactory manner. Ensure timely completion of participant intake and assessment processes, development of individualized service plans addressing housing and supportive service needs, coordination and monitoring of services, tracking of participant progress toward goals, and completion of housing inspections for Veterans seeking rental or security deposit assistance. Maintain accurate and comprehensive client files, including detailed daily case notes; Maintain a limited caseload of Veterans to remain knowledgeable of program operations and service delivery expectations while providing direct case management services Review all intake packets submitted by Intake staff to ensure participant files meet SSVF eligibility requirements and program guidelines. Meet regularly with Case Managers to review caseloads, monitor participant progress, and provide guidance to support positive housing outcomes. Review Temporary Financial Assistance (TFA) requests and submit them for approval. Conduct ongoing Quality Assurance (QA) reviews of case files, including random audits, to ensure documentation accuracy, regulatory compliance, and adherence to SSVF, VA, and agency policies and procedures. Coordinate with Financial Assistance Coordinator for payment to third parties. Keep Veteran informed of actions/payments. Supervise staff and conduct regular one-on-one meetings to provide coaching, performance feedback, and professional development support. Address employee concerns in a timely and professional manner, approve staff timecards, complete annual performance evaluations, and ensure staff adherence to agency policies, program requirements, and performance expectations. Be active and network at monthly Veteran community groups. Provide presentation at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Supportive Services for Veteran Families program. Other duties as assigned. Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to \" Empower people to build better lives for themselves, their families and their communities.\"

ESSENTIAL QUALIFICATIONS

EDUCATION:

Bachelor's Degree in Social Work, Sociology, Psychology or related field.

EXPERIENCE

3+ years of case management or program management experience; 5+ years preferred. 3+ years of supervisory experience; case management supervision preferred. Supervision of remote employees preferred. 3+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.

ATTENDANCE

Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES

LMSW, LBSW, LMFT preferred. Drivers License with clear record required.

VEHICLE:

Must have daily use of a vehicle without prior notice. Up to 30% travel within a multi-county region.

OTHER:

Must be available and willing to travel to various locations and with such frequency as the business need dictates; including deployment within 24 hours to disaster locations for as long as 2 - 4 weeks. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter. Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at hr@endeavors.org . If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process. 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