Spokane - Site Supervisor

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.

SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Benefits we

Provide:

Medical, Vision and Dental InsuranceVoluntary Short-term and Long-term DisabilityEmployee Assistance Program (EAP)Company Paid Basic Life Insurance & ADD plus Voluntary Life InsuranceAccrued Paid Time OffUnlimited Peer Referral ProgramOn-Demand Pay!!Working Advantage employee discount programHealth Savings Account (HSA)Flexible Savings Account (FSA)401(K)Capella University Discount

REPORTS TO

Assistant Area Director

DEPARTMENT

Residential

CLASSIFICATION

Non

• Exempt

DAYS/HOURS

Schedule as assigned

BBP EXPOSURE

III

TRAVEL REQUIRED

Yes

LOCATION

As Assigned

POSITION SUMMARY

The Site Supervisor is responsible for the daily oversight and support of Supported Living Services within designated programs assigned to them. This role ensures that the individuals supported are provided with safe, high-quality, and person-centered care in their residential settings. The Site Supervisor's primary duty is supervising Direct Support Professionals (DSPs), maintaining regulatory compliance, training staff, managing labor hours, and ensuring that client needs and preferences are continuously met. The Site Supervisor is also responsible for managing and the oversight of the programs they are assigned to and services that are provided within the programs in accordance with state, federal, local regulations, standards of service and general quality of service to persons served in these programs

DUTIES AND RESPONSIBILITIES

include the following and other duties may be assigned. Oversee the day-to-day operations of assigned residential programs, supervising assigned employees ensuring smooth and consistent support for clients in accordance with their plan (PCSP, IISP, FA/PBSP, HSP, etc) Supervise, train, coach, and mentor Direct Support Professionals to ensure high performance and adherence to best practices. Conduct staff Counseling and Corrective action including performance improvement plans and follow up Serves as Positive role model and supports development of staff Ensure the health, safety, and well-being of all clients by actively monitoring services, supports, and home environments, ensuring staff follow agency procedures to promote optimum safety practices and promote a safe environment, promote optimum health care and behavior supports Develop and maintain staffing schedules to ensure adequate coverage while staying within budgeted labor hours ensuring the support needs of the clients are achieved Prepare and post schedules in a timely manner, that the schedules are posted for the following month by the 15th, and effectively utilizes staff within their assigned hours. Follow scheduling blocks according to assigned schedules. Monitors labor hours and ensures assigned service sites are operating within budgetary guidelines. Ensures a safe work environment to minimize workers compensation injuries and financial expenditures. Responsible for timely reporting of all service site injuries and assists with the management of claims. Participate in the development and implementation of client Individual Instruction and Support Plans (IISPs); support with writing and updating plans as needed. Supervise staff interactions with persons served and support staff to promote the rights of the persons served to achieve enhanced quality of life, promote their physical, social, and psychological wellbeing Promotes the individuality of persons served by ensuring the common living areas and bedrooms are individualized to reflect the personality of the person(s) who lives there. Follows policies and protocols for for disposal, collection and storage of medical waste Monitor and maintain compliance with all relevant Sails Washington policies, DDCS (Developmental Disabilities Community Services) requirements, and Washington State regulations. Conduct regular QA checks and client check-ins to ensure services are being delivered as planned and provide timely and appropriate feedback with staff. Observes the implementation of clients rights and coaches staff on choice issue such as possessions, use of money, and church preferences Communicate regularly with families, conservators, case managers, and other outside agency representatives as appropriate. Monitor and report incidents, complete follow-up documentation, and implement corrective actions when needed. Monitor and ensure staff maintain organized and up-to-date documentation, including client files, staffing records, training logs, and compliance audits to ensure clients receive high quality service Support with the onboarding of new DSPs and ongoing professional development of the team. Work in the program as direct care as scheduled and necessary. Respond to emergencies or staffing challenges and participate in an on-call rotation as needed. Promptly report suspected child/dependent and adult abuse immediately to immediate supervisor within SAILS policy and ensure complete mandated reporting with applicable agency and state regulations governing the services for assigned locations Participate as needed with investigations involving persons served and employees at assigned service sites with Behavior Services Program Managers. Ensure team members maintain confidentiality of client information at all times. Furthermore, all necessary consents, HIPAA forms, Notice of Privacy Practices, and other required paperwork are completed, in advance, prior to treatment and when collaborating with other healthcare providers, agencies, and community resources. Responsible for ensuring that any suspicion of or knowledge of suspected abuse is reported in accordance with the law and program policies. "Mandated Reporter" Responsible for overall health, safety, wellbeing and quality of life for clients living in the homes supervised. Ensure all clients have needed personal care items, clothing, recreational items, entertainment equipment and access to preferred activities. Accept direction from various Residential Directors, Program Managers, and Residential Coordinators. Attend scheduled meetings with agencies and homes when needed. Attend inspections and unannounced visits from agencies. Oversee's staff training and orientation in the the assigned locations and work with the training department to ensure employees working in homes have completed or are scheduled to complete all needed training such as Nurse Delegation, Core Training, CPR/First Aid, 12 hours of continuing education annually, blood borne pathogens, mandatory reporting, abuse and neglect and other required training. Monitor and supervise Direct Support Staff to ensure that each client is receiving the necessary support to participate in the activities and achieve the goals established in their Support Plans. Monitor and supervise Direct Support Staff to ensure that client's rights are being honored, and that opportunities for choices are being provided and encouraged. Monitor and supervise staff to ensure that client's funds are managed to guarantee needs are met. Will review client's petty cash and receipts weekly for accuracy and proper usage of funds. Ensure that clients are provided transportation for: medical appointments, therapies, work, school, activities, outings, and emergencies when they arise. Ensure overall quality of care, supervision, and safety of SAILS clients along with proper documentation to the company standards. Oversee, train and provide progressive discipline to the Direct Support Staff with the assistance of the Assistant Area Director and Area Director. Complete initial and annual employee performance review. Communicate home repair needs to the appropriate landlord, maintenance provider or other appropriate persons in a timely manner and ensure needed repairs are completed quickly. Responsible for the physical moving in or out of all clients, such as setting up transportation, personal belongings, shopping, furniture, bedding and other personal items. Ensure the safety of the site from fire, flood and other hazards. Assess program effectiveness at achieving consumer's goals by constantly working with behaviorists in updating client's behavioral and skill goals. Maintain CP Program security alarms. Train and develop staff to be fully competent at their current job and to ensure that each employee receives sufficient direction and support to successfully fulfill their job responsibilities. Coordinate staff new hire training before performing duties and supporting clients without direct supervision. Coordinate outside and any additional training with Program Management. Act as a Crisis On-Call Responder when designated. Conduct weekly compliance checks and medication audits of the homes to ensure each home is in compliance with state regulations and SAILS Washington policies, and submit weekly reports to the Area Director. Attend client PCSP meetings. Collaborate with Assistant Area Director on designing and developing Individualized Instruction Support Plans (IISP). Coordinate new IISP and or goal revisions with the residential team. Review the IISP and PBSP plan every six months with Assistant Area Director and Behavior Support Program Manager. Maintain professional working relationships with clients, families, vocational vendors, staff, DDCS Case/Resource Managers, co-workers and other service providers. Respond effectively to any client emergency and illness, following procedures and notify Program Management as required. Maintain adequate supplies, materials, food, and emergency equipment to meet residents' needs. Maintain all consumer and staff records as required. Oversee day-to-day operations to ensure quality resident care and proper staff ratios are maintained. Submit weekly/bi-weekly and monthly all required tasks & reports to Residential Area Director and Assistant Area Director (may include): Weekly Supervisor Report Daily Dayforce Checking

• Time Card punches Medication Checks Submit and Review Client Binders on a weekly basis, these would include: Financial Binder Behavior Support Binder Client Notebook Daily Binder (checking daily) Conduct In-Service trainings for staff and train staff in all necessary areas Create Agenda for monthly staff meetings, facilitating these meetings at the Agency office, unless approved otherwise.

Ensure the planning, scheduling, and organizing of clients' in-house activities, community recreational outings, Medical and dental appointments, etc. (Must be written on the calendar). Make sure the day-to-day operations of the program are well organized and meet client needs

• and will NOT improvise.

Report on a weekly basis to Program Management of supplies needed and maintenance required for the program. Restock depleted agency forms in the home. Other duties as assigned Responsible for individual clients' behavioral and physical success through: Observation, clinical reports, and consultation with staff.

MISSION, VISION, & VALUES ALIGNMENT

Model and Promote Organizational Values:

Lead by example in demonstrating the organization's commitment to person-centered care, respect, dignity, and empowerment of all individuals served. Advance the

Mission:

Actively contribute to creating inclusive communities where individuals with intellectual and developmental disabilities thrive by promoting meaningful engagement and full participation in home and community life.

Cultural Leadership:

Foster a culture of compassion, professionalism, and accountability among team members.

Strategic Collaboration:

Partner with internal and external stakeholders to further agency goals related to quality care, innovation, and continuous improvement.

Champion Person-Centered Practices:

Ensure that individual goals, choices, and preferences are at the forefront of care planning and service delivery.

COMPETENCY

Communication

• must demonstrate strong interpersonal communication skills by being respectful, responsive and provide clear feedback and direction Follow through
• demonstrated by completing requested tasks within given Timelines, respond to emails, telephone calls, messages and other communication platforms within 24-48 hours
• sooner for emergent needs Demonstrated knowledge of DDA policies, Client Rights and Responsibilities and Mandated Reporting and Incident Reporting Solution-focused approach to issues, concerns and program management Time Management
• demonstrated by consistently meets deadlines and completes assigned tasks and weekly and monthly requirements Organizational skills
• demonstrated by the ability to compile requested information quickly, responding to staff, client and guardians within 24 hours, effective calendar management, meeting deadlines and addressing emergent needs within one hour... Technology
• working knowledge of Google Suite, and Microsoft; be able to adapt to changing technology, Ability to learn and adapt to changing environments Commitment to Person-Centered solutions
• by collaborating with client guardians and family members, supervisor and staff to develop solutions that will work for clients.

Demonstrated ability to collaborate with stakeholders by communicating client needs and concerns and working toward solutions for the clients best interest.

WORK ENVIRONMENT

This position is in the field, in a client's home, work can be high pressure and often requires attention after traditional work hours. Extended periods of standing or sitting may be required at a desk or table while using a computer, phone use can be frequent. The employee is occasionally exposed to outside weather conditions. While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable personal behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats regarding appearance, age, sex, or race, and exhibit defiance, dishonesty, and assaultive or self destructive behaviors.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distant, and peripheral vision, color and depth perception, and ability to adjust focus.

POSITION EXPECTATIONS

This is a full time position. Work Hours may vary and depend on client needs and available staff. Must get approval from the Assistant Area Director to work Overtime. Will be included into a rotating On-Call schedule where they would be expected to report to duty if needed to cover a shift or respond to an emergency. If the Site Supervisor is covering a shift at their program, then they will need to communicate to the Staffing & Development Program Manager and/or Area Director that their hours for the day will shift.

LANGUAGE SKILLS

Ability to read and interpret documents in the English language such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before representatives from various agencies, Residents and co-workers.

REASONING ABILITY

Demonstrates the ability to apply common sense and sound judgment to follow instructions presented in written, verbal, or diagram form. Capable of resolving problems involving multiple variables in routine, standardized situations.

LICENSING REQUIREMENTS

Must pass a Washington State background check First Aid/CPR Certified (within 120 days of employment, training can be provided) Blood Borne Pathogen (within 120 days of employment, training can be provided) Need to obtain CPI Blue Card

ONGOING ELIGIBILITY QUALIFICATIONS

Complete and pass the background check screening upon hire and every two years thereafter, or as requested. Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications. Complete a minimum of 12 hours of continuing education annually. Complete all required and assigned training.