Manager on Duty

POSITION SUMMARY

The Manager on Duty serves as the on-site operational leader for the Charleston Family YMCA during assigned evening and weekend shifts and assumes responsibility for oversight of all branch operations when branch leadership is not present. This position provides leadership across departments to ensure a safe, clean, and welcoming environment for members, staff, volunteers, and program participants. The Manager on Duty serves as the primary escalation contact and decision-maker on site during assigned shifts and is responsible for maintaining service standards, supporting staff, coordinating incident response, and ensuring smooth facility and program operations. The Manager on Duty models YMCA values and service expectations while advancing the YMCA's mission through youth development, healthy living, and social responsibility.

ESSENTIAL FUNCTIONS

Cause-Driven Leadership Thinks, communicates, and behaves as a cause-driven leader and role model for staff and members Promotes youth development, healthy living, and social responsibility in all job-related functions Demonstrates YMCA service and engagement principles throughout each shift Maintains a visible leadership presence across the facility Branch Leadership Coverage & Decision Authority Serves as the highest-level operational leader on site during assigned shifts when branch leadership is not present Acts with delegated authority from branch leadership to support safe and effective branch operations Provides direction to staff across all departments to ensure consistent service delivery and member experience Serves as the primary escalation contact for incidents, facility concerns, staffing gaps, and member situations during assigned shifts Coordinates response to emergencies, behavioral concerns, and operational disruptions Makes real-time operational decisions related to safety, staffing adjustments, and program continuity Communicates significant situations to branch leadership and ensures appropriate follow-up Center Operations & Facility Oversight Oversees daily operations of the center during assigned shifts Ensures the facility remains safe, clean, and welcoming Conducts routine building rounds to monitor conditions and proactively address needs Serves as the first point of contact for facility issues or incidents Ensures building systems and program spaces remain operational and appropriately supervised Opens and closes the facility in accordance with association procedures, including securing the building, ensuring staff departure, and activating or deactivating building systems as required Completes required shift reports and operational checklists Staff Leadership & Support Provides direction to all employees working in the center during assigned shifts Reinforces YMCA culture expectations and service standards Addresses immediate staff concerns and communicates follow-up needs to program directors or branch leadership Coaches frontline staff on service behaviors and engagement practices Supports welcome center operations and assists with tours during peak hours as needed Member Experience Responds to member questions regarding programs, schedules, procedures, and facility use Supports service recovery when concerns arise Ensures a welcoming and inclusive environment for all members and guests Strengthens member relationships through visible leadership presence and engagement Risk Management & Documentation Maintains accurate shift log documentation Documents incidents and ensures appropriate follow-up Completes required reports and compliance checklists during assigned shifts Supports emergency response coordination when necessary Assists with implementation of association risk management practices and facility supervision expectations Youth Protection & Safety Adheres to YMCA policies related to professional boundaries with youth Completes required abuse risk management training Reports suspicious or inappropriate behaviors immediately Follows mandated reporting requirements and job-specific risk management responsibilities Equity & Inclusion Works effectively with diverse groups from all social and economic segments of the community Demonstrates commitment to diversity, equity, inclusion, and belonging in daily work Authority During Assigned Shifts During assigned shifts, the Manager on Duty represents branch leadership and has delegated authority to make operational decisions necessary to maintain safety, service quality, staffing coverage, and program continuity across the Charleston Family YMCA.

This includes authority to:

Provide direction to staff across all departments Address member concerns and support service recovery Respond to incidents and coordinate emergency procedures Make temporary staffing adjustments as needed to maintain safe supervision ratios and service delivery Modify or pause activities when safety or facility conditions require it Coordinate response to behavioral concerns involving members or participants Initiate communication with branch leadership regarding significant situations requiring follow-up Document incidents and operational concerns occurring during assigned shifts Secure the facility and serve as the final on-site leadership contact during opening and closing procedures Program directors and department staff remain responsible for their program areas. During evening and weekend coverage hours, the Manager on Duty serves as the primary on-site operational leader supporting coordinated decision-making across the facility.

QUALIFICATIONS

Must be at least 21 years of age High school diploma or GED required Minimum one year of customer service experience required Previous supervisory or leadership experience strongly preferred Strong written and verbal communication skills Proficiency with Microsoft Office including Word and Excel and internet navigation Demonstrated ability to build authentic relationships Ability to support a collaborative team environment Commitment to the YMCA mission and cause

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. Certifications Required Required immediately upon hire or within association onboarding timeframe: CPR for the Professional Rescuer AED First Aid Emergency Oxygen YMCA Team Leader certification required within 12 months of hire if not already obtained Work Schedule Expectations Provides primary leadership coverage during evenings and weekends Availability for closing shifts required Serves as the operational leader of the Charleston Family YMCA when branch leadership is not present Functions as the primary escalation contact for incidents and operational decisions during assigned shifts Responsible for independently opening and closing the facility in accordance with YMCA procedures YMCA Leadership Competencies (Team Leader Level) Mission Advancement Collaboration Operational Effectiveness Personal Growth

OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming:

we are open to all. We are a place where you can belong and become.

We are genuine:

we value you and embrace your individuality.

We are hopeful:

we believe in you and your potential to become a catalyst in the world.

We are nurturing:

we support you in your journey to develop your full potential.

We are determined:

above all else, we are on a relentless quest to make our community stronger beginning with you.

YMCA COMPETENCIES

Mission Advancement:

Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Support fund-raising.

Collaboration :

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Take initiative to assist in developing others.

Operational Effectiveness:

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Strives to meet or exceed goals and deliver a high value experience for members.

Personal Growth:

Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Pay:

$18.00 - $20.00 per hour

Experience:

Supervisory:

1 year (Preferred) Shift availability: Night Shift (Preferred) Ability to

Commute:

Charleston, WV 25311 (Preferred)

Work Location:

In person