Residential Service Electrician - Western MA

The Residential Service Electrician will play an integral role in our growing company wide Service Division to provide legendary customer service. The Service team also supports in guiding our installation, sales, and engineering processes as we learn and adapt to how our technologies stand the test of time. Training is provided to ensure each technician is comfortable in diagnosing and understanding our systems. Service Technicians will be deployed to service calls in order to troubleshoot, perform inspections, and repair equipment as needed. Responsibilities will consist of maintenance and inspection, module removal and replacement, inverter and optimizer replacement, diagnosis and troubleshooting, support for large project Operations & Maintenance etc. Role and Responsibilities (include but are not limited to): Respond to electrical service calls including photovoltaic, battery, and electric vehicle chargers. Diagnose, troubleshoot, communicate with tech support, and make repairs Communicate to customer what the issue is and how to address it Update internal service records Gather all information needed to apply for a warranty claim Offer support to the dedicated service technicians