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Service Operator III
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at City of Caldwell in Caldwell, Idaho, United States
Caldwell, ID (In Person)
Full-Time
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Job Description
at City of Caldwell in Caldwell, Idaho, United States Job Description Description The City of Caldwell Water Department is looking for a Service Operator III. This position is the advanced-level position in the Service Operator series. The primary function of an employee in this class is to perform specialized, technical, and leadership work in service operations, including advanced diagnostics, customer issue resolution, and coordination of complex meter and service-related projects. Work is performed under general supervision with a high level of independence. The principal duties of this class are performed in an outdoor environment, which may involve adverse weather conditions, roadway traffic, and related hazards. Responsibilities Serves as lead technician for meter installation, calibration, and advanced diagnostics. Oversees customer service investigations involving billing disputes, consumption analysis, and pressure/flow complaints. Performs specialized leak detection, flow testing, and service line evaluations. Provides mentorship, technical instruction, and field training to Field Service Operators I and II. Coordinates with billing, engineering, and production staff to resolve complex service issues. Reviews and validates work orders, meter data, and service reports. Assists with utility policy interpretation related to service and metering. Responds to emergency situations, including service line breaks and customer outages. Participates in and may lead utility line locating activities. Recommends improvements to service procedures, equipment, and technologies. Prepares detailed service reports and updates the work order management systems. Operates and maintains AMR/AMI systems and software. Provides information to customers in a courteous and professional manner Participates in mandatory training and safety programs. Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges. Responds to emergency after-hours service calls. Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders. Performs other duties as assigned. To view full details and how to apply, please login or create a Job Seeker account