REPORTS TO

Energy Sales & Marketing Manager STATUS:

Non-Exempt\n

SALARY RANGE

$35.00 - $40.00/Hour

PURPOSE AND SUMMARY STATEMENT

\nThe Lead Service Technician is a senior-level technical position responsible for providing reliable, high-quality service and maintenance to the cooperative's energy customers and equipment. This position serves as a technical leader within the Energy Department, providing hands-on troubleshooting, installation, repair, and preventive maintenance of propane, petroleum, and related energy equipment.\nThe Lead Service Technician is expected to lead by example, maintain a strong commitment to safety, provide excellent customer service, and assist in developing the skills and capabilities of other service technicians. This position works closely with Energy Sales, Operations, Delivery, and Management to ensure customers receive safe, dependable, and timely service.\n

ESSENTIAL JOB FUNCTIONS

Responsible for providing high-quality service, maintenance, installation, and troubleshooting of petroleum and related energy equipment for residential, agricultural, commercial, and industrial customers. Technical leader for the Energy Department, providing guidance, training, and support to service technicians while ensuring work is completed safely, efficiently, and professionally.\nResponsible for managing the service process from the initial customer request through scheduling, field completion, documentation, and billing. This includes prioritizing service calls, coordinating technician schedules, monitoring open work orders, reviewing labor, parts, materials, and customer information for accuracy, and ensuring completed work orders are processed promptly for billing. Responsible for managing service parts and inventory, including maintaining appropriate inventory levels, tracking parts usage, ordering and receiving materials, conducting inventory counts, and ensuring parts are properly documented and available when needed.\nProvide excellent customer service, communicate equipment issues and repair recommendations to customers, identify additional customer needs, and communicate sales opportunities to the appropriate Energy Sales representative. Assist management with technician training, service department productivity, inventory control, safety, process improvement, and other operational initiatives.\n

OTHER JOB FUNCTIONS

Follows Conserv FS's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply. Performs all other duties as assigned.

REQUIREMENTS

Normally requires a high school diploma or the equivalent thereof, and 2 years or more of related work experience to demonstrate knowledge of and the ability to safely operate tractor trailer and to meet company and DOT standards. Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development. Must have or have the ability to obtain and maintain a CDL license with required endorsements and any other applicable certification, license or permit, valid medical card and satisfactory driving record, as applicable. Ability to work extended hours and on-call as business conditions warrant.\nMust be able to obtain and maintain other applicable certifications, licenses, and permits.\nOccasionally exposed or required to: Extreme weather conditions (hot, cold, wet, etc.)\nNoisy conditions\nWorking conditions may include dust, fumes, chemicals, and electrical hazards with appropriate safety measures\nMay be required to work at varying heights Lift 51 - 70 lbs. At Conserv FS, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.\nActual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.\nWe are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. 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