Residential Plumbing Service Technician

Drain Time Plumbing is hiring an Plumbing Service Technician. You will have the opportunity to diagnose plumbing problems, determine the best course of action for repair, write estimates, and perform the necessary repairs/installations. This position will report to the Field Manager and collaborate with Install and Labor teams. If you are a Residential/Commercial Service Plumber who wants consistent call volume, and a long-term career, Drain Time Plumbing is the Company for you. What Will You Do? A successful Plumbing Service Technician understands that strong technical skills and strong communication go hand in hand. You must be comfortable discussing pricing, explaining findings, and recommending appropriate solutions. Diagnose, troubleshoot, repair, and install residential/commercial plumbing systems Service fixtures, water heaters (tank and tankless), water lines, and gas lines Troubleshoot concealed plumbing issues and provide accurate written estimates Present repair and replacement options and explain pricing to homeowners Deliver professional customer service while meeting performance expectations Recommend solutions based on safety, efficiency, and customer needs Maintain service vehicle inventory and documentation Complete additional plumbing duties as assigned

Key Responsibilities Sales Generation:

The Plumbing Service Technician generates and secures plumbing sales through various leads, ensuring customer satisfaction and company growth. This position involves accurate job bidding, maintaining strong customer relationships, and meeting sales quotas.

Brand Representation:

Serve as a brand ambassador, maintaining a professional demeanor and adhering to company policies while operating company vehicles.

Job Management:

Monitor plumbing repair, sewer and re-pipe jobs daily to ensure they progress as planned and meet contractual timelines.

Collaboration:

Work closely with Field Managers, Installers, Laborers and Sales Coordinators to provide accurate solutions and meet customer and company objectives.

Customer Relations:

Resolve contractual and job performance concerns with customers and Supervisors, maintaining a customer-oriented focus.

Technical Skills:

Demonstrate knowledge of general plumbing, camera operation, drain issues, and installation methods using standard tools and equipment. Qualifications and Skills Minimum of 3-5 years of residential plumbing experience. Solid understanding of plumbing concepts, water distribution, and disposal systems. Ability to follow oral and written directions. Knowledge of how to use Service Titan Strong communication and customer service skills. Friendly, approachable, and capable of promoting a positive company image. Team-oriented with a willingness to support all areas of the business. Analytical, focused on quality, and results-driven. Physically capable of handling workload requirements. Clean driving record and valid driver's license. Successful completion of pre-employment screenings and physical examinations. Physical Demands Regular sitting, handling, feeling, and typing. Frequent communication through talking and listening. Occasional standing, walking, stooping, kneeling, crouching, or crawling. Ability to lift and move up to 25 pounds. Specific vision abilities, including close, distance, peripheral vision, depth perception, and focus adjustment. Benefits Compensation and Commission percentage based upon experience Company vehicle provided. Monthly cellphone reimbursement.

Sick Pay Pay:

$50,000.00 - $150,000.00 per year

Work Location:

In person