Plumbing Service Technician- Multifamily

Position Summary Odyssey Mechanical, LLC is seeking an experienced Multifamily Plumbing Service Technician to support our expanding multifamily operations division. This is not a traditional residential service role . Multifamily operations focus on responsiveness, consistency, operational efficiency, and long-term property relationships across large apartment portfolios. This role focuses on high-volume plumbing service, repairs, diagnostics, maintenance, and replacement work for apartment communities and multifamily properties across multiple service markets. Technicians must operate efficiently, communicate professionally, and maintain strong workmanship standards while supporting rapid response expectations. Primary Responsibilities Diagnose and repair plumbing systems within multifamily properties Troubleshoot leaks, stoppages, water heater issues, fixture failures, pressure concerns, drain issues, and related plumbing problems Install property-supplied parts and Odyssey-supplied repair materials Perform common multifamily plumbing repairs and replacements efficiently Complete water heater replacements and repairs to current code requirements Maintain professional communication with property managers, maintenance teams, residents, dispatch, and service leadership Identify recurring failures, infrastructure concerns, and replacement opportunities while onsite Support preventative maintenance visits and long-term property planning initiatives Accurately document findings, photos, recommendations, and completed work within ServiceTitan Collect property-specific equipment and layout information to support operational planning Maintain stocked service vehicle inventory and minimize unnecessary supply house trips Maintain clean, organized, and professional workmanship standards Performance Expectations Fast response and efficient field execution Strong same-day completion rates whenever possible Quick and accurate troubleshooting and diagnostics Ability to work within a high-volume multifamily service environment Comfortable performing repetitive repair and replacement work efficiently across similar property layouts and unit types Professional communication within occupied apartment communities Maintain urgency while balancing workmanship quality Represent Odyssey Mechanical professionally and help support long-term multifamily customer relationships Requirements 3+ years plumbing service experience preferred Multifamily or property management experience preferred Strong troubleshooting and repair abilities Experience with water heaters, fixtures, drain systems, shutoffs, and residential plumbing systems Ability to work independently and manage multiple daily service calls efficiently Strong communication and documentation skills Valid driver's license with acceptable driving record Travel Requirements This position requires willingness to travel throughout Odyssey Mechanical's multifamily service footprint based on operational demand and customer needs, including: Wilmington Jacksonville New Bern Fayetteville Raleigh/Durham Greenville Myrtle Beach/Conway Charleston Columbia Additional travel may be required as multifamily operations continue to expand. •Electrical/HVAC expereince is a plus! Why Join Odyssey Mechanical Fast-growing multifamily division Stable and recurring portfolio-based work Strong operational and dispatch support Opportunity for advancement as the division scales Company vehicle and field support provided Opportunity to help build a scalable multifamily platform

Pay:

$25.00 - $29.00 per hour

Benefits:

401(k) 401(k) matching Company truck Dental insurance Employee assistance program Fuel card Health insurance Health savings account Life insurance Paid time off Tools provided Vision insurance

Work Location:

In person