Assistant General Manager

Job Title:

Lead Service Manager Location:

PostBoy /

New Buffalo, MI Employment:

Full-time (Salaried or Hourly, DOE) About PostBoy PostBoy is a high-volume, hospitality-focused, design-driven restaurant in New Buffalo, MI. In peak season we can serve 1,700+ covers daily; in winter we pivot to a lean, tight operation with a minimally sized team. We value consistency, service, and a positive, people-first workplace culture. Role Overview The Lead Service Manager is the captain of the FOH team and reports to the General Manager. This leader owns day-to-day service execution, scheduling, standards, and accountability to PostBoy's Working Agreement. They drive guest experience, uphold PostBoy's standards, and ensure efficient, consistent operations across high-volume peak season and a lean winter model. This role is part of the small leadership team responsible for hiring, onboarding, coaching, and employment termination.

Key Responsibilities Lead FOH Operations :

act as floor captain; direct pre-shift, sections, pacing, and service recovery.

Scheduling & Labor :

build and publish schedules; manage shift swaps; optimize labor to demand and budget.

Standards & Accountability :

enforce PostBoy's Working Agreement; coach in real time; document performance.

Guest Experience :

ensure warm, efficient, and consistent service; handle escalations and VIPs.

Training & Development :

onboard new hires; conduct ongoing training; conduct check-ins and performance reviews.

Hiring/Termination Team :

source candidates, interview, reference check; partner on hiring decisions and the management of separations.

High-Volume Execution :

orchestrate 1,700+ covers/day in peak season; maintain consistency, accuracy, and operational awareness.

Winter Operations :

streamline service with a minimal team; cross-train; optimize and balance labor while sustaining standards.

Systems & Admin :

manage POS, reservations/waitlist, floor plans, comps/voids, and EOD reporting.

Health, Safety & Compliance :

uphold sanitation, MI liquor laws, ID checks; maintain incident logs.

Inventory & Facilities Support :

support ordering, par levels, smallwares, and maintenance escalation.

Culture & Communication :

lead a respectful, kind working environment; run clear pre-shift meetings; model hospitality. Qualifications 2+ years FOH leadership in high-volume restaurants; verifiable AGM or service manager experience strongly preferred. Experience managing guest service in a high volume environment Experience in scheduling and labor management Proficient with POS, reservation/waitlist platforms, and basic reporting Knowledge of MI liquor compliance; ServSafe/Allergen/SIPS/TIPS preferred Availability for nights, weekends, holidays; ability to stand/walk for long periods and lift up to 50 lbs Compensation & Benefits Competitive pay; salaried or hourly options based on experience. Benefits package negotiable. Advancement opportunities within a performance-focused, supportive team, and growing hospitality company. Seasonality & Schedule Peak season: high-volume, full-capacity operations; dedicated, on-site priority between

June and November Winter:

lean team, efficient service, and flexible scheduling Please provide your resume and a brief note introductory note on : High-volume FOH leadership experience Scheduling/labor management experience Coaching approach Hobbies and Interests References are appreciated. Candidates moving forward will be contacted for interviews.