Assistant General Manager

Assistant General Manager at Gecko Hospitality (Corporate) Assistant General Manager at Gecko Hospitality (Corporate) in BOOTHBAY, Maine Posted in 1 day ago.

Type:

full-time

Job Description:

A premier full-service coastal resort located in beautiful Boothbay Harbor, Maine, is seeking an experienced and highly motivated Assistant General Manager to help lead all day-to-day resort operations. This seasonal waterfront resort features approximately 50 guest rooms along with multiple food and beverage outlets, guest amenities, and event-driven operations, creating a dynamic and fast-paced hospitality environment. This leadership role is ideal for a hands-on hospitality professional with a strong operational background in Food & Beverage, Rooms Division leadership, financial management, and team development. The Assistant General Manager will partner closely with executive leadership to ensure exceptional guest experience, operational excellence, strong financial performance, and a positive team culture throughout the property. The ideal candidate brings a passion for hospitality, an energetic leadership style, and the ability to balance guest service excellence with operational efficiency effectively. This individual must be highly visible, team-oriented, financially savvy, and comfortable leading multiple departments within a full-service resort operation. Key Responsibilities Operational Leadership Assist in overseeing all day-to-day resort operations, including Front Office, Housekeeping, Food & Beverage, Guest Services, Recreation, and Maintenance. Maintain exceptional service standards and operational consistency across all departments. Serve as Manager on Duty as needed and provide active, visible leadership throughout the resort. Ensure all guest-facing areas maintain the highest standards of cleanliness, presentation, and service delivery. Support operational planning and execution during peak occupancy periods, events, and seasonal demand fluctuations. Food & Beverage Leadership Provide strong operational oversight of all Food & Beverage outlets, including restaurant, bar, banquet, and special event operations. Partner closely with culinary and service teams to drive guest satisfaction, service standards, and profitability. Monitor labor management, food cost controls, inventory practices, and overall outlet performance. Ensure elevated dining experiences through consistent execution, attention to detail, and strong floor presence. Assist in developing operational strategies that maximize revenue while maintaining exceptional guest experiences. Rooms Division Leadership Oversee Front Office and Housekeeping operations to ensure seamless guest arrivals, departures, and overall stay experiences. Ensure guest rooms, public spaces, and resort facilities consistently meet brand and quality expectations. Support service recovery initiatives and maintain strong guest engagement throughout the guest journey. Collaborate with department leaders to maintain operational efficiency, room readiness, and guest satisfaction scores. Financial Management Support budgeting, forecasting, labor controls, payroll oversight, and financial reporting initiatives. Analyze operational performance metrics and identify opportunities to improve efficiencies and profitability. Assist in driving revenue performance while maintaining expense controls across departments. Demonstrate strong financial acumen related to labor management, food cost controls, departmental expenses, and overall resort profitability. Leadership & Team Development Recruit, train, mentor, and motivate team members across multiple operational departments. Foster a culture centered around teamwork, accountability, professionalism, and guest-focused hospitality. Lead by example with a hands-on management approach and strong interpersonal leadership skills. Support employee engagement, coaching, retention, and performance management efforts throughout the resort. Qualifications Minimum 3-5 years of progressive hospitality leadership experience in a hotel, resort, or upscale hospitality environment. Strong Food & Beverage operational leadership experience required. Solid background in Rooms Division operations, including Front Office and Housekeeping leadership. Demonstrated financial acumen with experience managing budgets, forecasting, labor controls, and operational performance metrics. Proven ability to lead, inspire, and develop high-performing teams in a fast-paced environment. Excellent communication, organizational, problem-solving, and guest service skills. Hands-on leadership style with the ability to adapt to seasonal resort operations and fluctuating business demands. Bachelor's degree in hospitality management, Business, or related field preferred. Compensation & Benefits Competitive salary and bonus opportunity Housing assistance or relocation assistance available Comprehensive benefits package PTO and holiday programs