Assistant General Manager

Job Overview We are seeking a hands-on Assistant General Manager to support daily operations at a Best Western Okemos MI . This role partners closely with the General Manager to drive operational excellence, lead teams, and deliver outstanding guest and employee experiences across all departments. Duties Support daily hotel operations across Front Office, Housekeeping, and Food & Beverage Serve as Manager on Duty and lead service recovery efforts Coach, develop, and engage department leaders and hourly teams Assist with labor management, scheduling, forecasting, and cost control Monitor guest satisfaction and implement service improvements Collaborate with Sales, Maintenance, and Revenue teams Support hiring, onboarding, training, and performance management Prepare reports and assist with budgeting and forecasting Step in for the General Manager as needed Serve as Manager on Duty and lead service recovery efforts Coach, develop, and engage department leaders and hourly teams Assist with labor management, scheduling, forecasting, and cost control Monitor guest satisfaction and implement service improvements Collaborate with Sales, Maintenance, and Revenue teams Support hiring, onboarding, training, and performance management Prepare reports and assist with budgeting and forecasting Step in for the General Manager as needed Qualifications 3+ years of hotel management or supervisory experience in a full-service environment Strong operational knowledge across hotel departments Proven leadership, communication, and problem-solving skills Ability to manage priorities in a fast-paced setting Flexible schedule including weekends and holidays

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person