Assistant General Manager

Job description: The Assistant General Manager (AGM) plays a critical supporting role in the daily management and operational success of a Muinzer student housing community in West Lafayette. The AGM is responsible for assisting the General Manager in driving leasing performance, resident satisfaction, team leadership, and overall property excellence. This is a hands-on, customer-facing role ideal for an operations-minded leader with strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced, student-centric environment.

Essential Duties and Responsibilities:

Leasing & Marketing Support Support the GM in executing and optimizing the property's leasing strategy to achieve occupancy and rent goals. Assist with lead follow-up, tours, lease execution, and CRM management. Monitor leasing traffic, source effectiveness, and resident conversion performance daily. Help manage on-campus and digital outreach campaigns targeted toward the student demographic. Resident Experience & Retention Serve as a secondary point of contact for resident concerns, ensuring timely and professional responses. Help coordinate resident events, social programming, and move-in/move-out operations. Promote a culture of responsiveness, respect, and hospitality across the community. Operations & Property Management Assist with day-to-day operational tasks including rent collection, delinquency follow-up, key control, and unit inspections. Help manage maintenance requests and vendor communications, ensuring quick resolution and high standards. Conduct regular property walks to identify maintenance, curb appeal, or compliance issues. Team Collaboration Support GM in training and supervising leasing agents, front desk personnel, and maintenance team members. Help onboard new employees and ensure consistency with Muinzer's operational standards and dress code policies. Promote clear communication and positive team culture across all departments. Reporting & Compliance Maintain accurate records in property management software (e.g., Yardi, Entrata, RealPage). Assist with preparation of weekly leasing and financial performance reports. Support GM with administrative and compliance tasks as needed. Qualifications 1-3 years of experience in student housing, multifamily, or hospitality operations; leasing experience strongly preferred. Proven track record of customer service and team collaboration in a fast-paced environment. Familiarity with leasing platforms, CRMs, and/or property management systems (e.g., Yardi, RealPage, Entrata). Highly organized, self-motivated, and proactive in problem solving. Strong communication skills—written, verbal, and interpersonal. Bachelor's degree preferred; CAM or similar certifications a plus. Ability to work flexible hours including weekends, evenings, and turnover/move-in periods. Compensation & Benefits Competitive base salary Performance-based bonus opportunity Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Career growth opportunities within Muinzer's national platform Muinzer is proud to be an Equal Opportunity Employer.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Property Management:

2 years (Required) Ability to

Commute:

West Lafayette, IN 47906 (Required) Ability to

Relocate:

West Lafayette, IN 47906: Relocate before starting work (Required)

Work Location:

In person

Pay:

$23.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person