Assistant Team Leader - Personal Lines Underwriting Assistant Team

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Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. However, USLI reserves its right to provide employment-based immigrant visa assistance on a discretionary basis. Explore USLI's extensive company benefits, perks, and more below! •Not applicable to External Customer Program U.S. Benefits Canada Benefits Assistant Team Leader -

Personal Lines Underwriting Assistant Team Location:

Wayne, PA Team:

Personal Lines Job Type:

Leadership FT/PT Status:

Full Time About Us:

At USLI, we're not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you'll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role:

As an Assistant Team Leader within the Administration team, you'll lead a subset of underwriting assistants and college students while serving as the primary backup to the Team Leader. Your leadership will drive team development, operational efficiency and service excellence, all while modeling the USLI Experience through hands-on engagement.

Key Responsibilities:

Team leadership: Supervise a group of underwriting assistants and college students, providing guidance and support in day-to-day operations Recruiting and development: Recruit, interview and onboard new team members while overseeing their training and ongoing development Performance management: Monitor productivity and quality, maintain attendance records, conduct performance and compensation reviews Coaching and growth: Assist in the creation and execution of personal development plans to support team members' long-term growth Service promise oversight: Ensure all work is processed in alignment with service-level expectations Issue resolution: Provide feedback and additional training to address performance or workflow issues Knowledge resource: Act as a go-to for team questions, offering insight and clarity on job responsibilities Underwriting liaison: Collaborate with underwriting leadership to align team development and reinforce adherence to underwriting guidelines Workflow coordination: Ensure smooth operations between underwriting and administrative teams through effective communication and process alignment Process improvement: Identify and implement workflow and system enhancements that support community goals and improve overall functionality Customer engagement: Manage a small customer base to maintain direct involvement in service, setting an example for underwriting assistants Professional development: Participate in ongoing continuing education and create internal/external presentations as needed

What You'll Bring:

Great communication: Strong verbal and written communication skills, with the ability to unite teams around shared goals

Leadership:

Demonstrated ability to lead and inspire individuals while maintaining accountability Organization and detail orientation: Excellent organizational skills and attention to detail when managing multiple priorities Analytical mindset: Strong critical thinking and problem-solving skills

Qualifications:

Bachelor's degree or equivalent experience Minimum of three years' insurance industry experience Completion of insurance coursework and strong understanding of USLI binding/servicing workflows Consistent track record of reliable attendance

What We Offer:

One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees . Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while on-site and more than 450 annual personal and professional development courses. Explore more company benefits . Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.