Associate Director, Tech Support Specialist

Associate Director, Tech Support Specialist United States - Tennessee Information Technology (IT) Group Functions Job Reference # 338149BR City Nashville Job Type Full Time Your role UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Specialist in Nashville, TN Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms? We're looking for an Associate Director, Tech Support Specialist to:

• Support and monitor various business/IT applications, batch jobs and infrastructureponents as part of an application support team providing coverage from multiple regions.
• Analyze recurring failures and events as part of continuous service improvement and eliminate top demands. Conduct and manage special events such as disaster recovery tests, infrastructure change weekends, data center maintenance, and special event days.
• Convert manual tasks, intervention, and operations into automation requirements and specifications. Perform timely incident resolution including incident investigation, diagnosis, and resolution.
• Participate in post-mortem activities for any breaks in system availability, helping to capture and track tasks to both analyze incidents and implement preventative measures to prevent repeat occurrences.
• Assist with release planning and week-end support for production deployment and patching activities.

Onboard new applications ensuring new projects are implemented in line with current standards.

• Partner internally to proactively improve application serviceability, reliability and scalability of existing and new IT products and services.

Maintain knowledge database, review, and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date.

• Resolve batch problems and help identify opportunities to optimize processing. Make sure all relevant metrics for server performance and capacity are available.
• Use metrics to maintain and enhance system performance. Work closely with the vendor and key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
• Ensure workflows, processes, tooling and applications are of the highest quality standard. Define workarounds for known errors and initiate process improvements.
• Can work hybrid (In-Office/Remote).

Qualified Applicants through SH-ProfRecruitingccubs. Please reference 001906.

NO CALLS PLEASE. EOE/M/F/D/V

Salary & Work Schedule:

$119,000/year, 40 hrs/wk. This notice is being posted in connection with an application for permanent Alien Labor Certification. Any person mayment or provide documentary evidence bearing on this application to: U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210. The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentivepensation. For benefits information, please visit ubs/usbenefits. Your Career Comeback We are open to applications from career returners. Find out more about our program on ubs/careeeback. Your team Diversity helps us grow, together. That's why we aremitted to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients. You'll be working in the Tech Support Specialist team in Nashville, TN. Your expertise Education & Experience Requirement

• Master's degree or foreign equivalent in Computer Science, Applied Computer Science, Computer Engineering, or a related field of study plus six (6) years of experience in the job offered or as a Computer Systems Analyst, Technology Lead, Software Engineer, or a related occupation Alternate Education & Experience Requirement
• Bachelor's degree or foreign equivalent in Computer Science, Applied Computer Science, Computer Engineering, or a related field of study plus eight (8) years of experience in the job offered or as a Computer Systems Analyst, Technology Lead, Software Engineer, or a related occupation Position requires experience with the following:
• Web Services including Microservices, Kubernetes, WebAPP, SpringBoot, SOAP, and REST; Big data tools including Databricks, Cloudera, Spark, Informatica, Impala, Hue, Hadoop, and HBase; Databases including Oracle, SQL Server, Cassandra, DB2, Postgres, and Sybase; Middleware including Tomcat, Apache, and Websp; Cloud platforms including Azure, Denodo, Apigee, Kafka, and Mulesoft; CI/CD pipelines including Splunk, AppDynamics, and Grafana; Unix including AIX and Linux; Wintel based systems; Shell Scripting; PowerShell; and Scheduler including Autosys and Control-M.

About us UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe. We know that great work is never done alone. That's why we place collaboration at the heart of everything we do. Because together, we're more than ourselves. Want to find out more? Visit ubs/careers. Salary information The indicative gross base salary for this role is

USD 119000

/annum in Nashville, TN. Join us At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wver they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves. We'remitted to disability inclusion and if you need reasonable amodation/adjustments throughout our recruitment process, you can always contact us. Disclaimer / Policy statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.