Associate Technical Training Program Manager, Service

Job Description:

Associate Technical Training Program Manager, Service The Associate Manager - Technical Training is responsible for leading the design, development, and execution of advanced technical training programs that enable technician capability and technical support to support product performance and service readiness. This position is responsible for developing & delivering high-impact training focused on: Electrical diagnostics Mechanical aptitude Diagnostic troubleshooting Tool platform knowledge Repair execution and quality control This role drives end-to-end training program management, aligning training initiatives to NPD, and ensuring scalable, standardized training across service network while upholding Milwaukee Tool's standards for durability, performance, and innovation. Key Responsibilities Training Development & Delivery Own and manage technical training programs or product platforms end-to-end Conduct training needs analysis to identify skill gaps and prioritize program development Develop and deliver multi-level training pathways (entry through advanced, including certification programs) Develop comprehensive curriculum including job aids, manuals, diagnostics workflows, and assessments Technical Expertise Serve as Subject Matter Expert (SME) for assigned product categories or systems Apply advanced diagnostics, troubleshooting, and repair methodologies Demonstrate best practices in troubleshooting and repair execution Cross-Functional Collaboration Partner with Engineering, Product Management, Quality, and Service Operations Align training programs with new product launches and existing product updates Ensure consistency and standardization across global training efforts Continuous Improvement Lead multiple training programs concurrently Establish and track KPIs to measure training effectiveness Core Competencies Strategic Alignment & Business Acumen Technical Depth & Product Expertise Training Program Leadership Effective Communication Required Qualifications Education Associate's degree in Engineering, Technical Education, Applied Technology, or equivalent experience Experience 3-5 years of experience in technical training, service operations, or product support Experience leading both classroom and virtual training Technical Knowledge Power tools and electromechanical systems Battery technologies and systems Diagnostic methods and service procedures Skills Develop training modules Analyzes/Applies repair competency metrics Applies LMS for repair training Coordinates with service centers and technical support teams Language Requirement Fluent Spanish proficiency required, including professional-level speaking, reading, and writing to support technical training delivery Other Requirements Ability to travel domestically and internationally as needed (approximately 30-40%) Preferred Qualifications Technical certifications relevant to product or service functions Experience developing structured training programs or curricula Global training experience Analysis of service performance metrics and KPIs Milwaukee Tool is an equal opportunity employer. Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety. Milwaukee® is known for their world-leading M12™, M18™, and MX FUEL™ cordless systems, the ground-breaking performance of their cordless innovations, safety solutions, battery-powered outdoor power equipment, jobsite lighting and clean-up, time-saving accessories, and innovative hand tool and PACKOUT™ Modular Storage Products. The company is dedicated to delivering a steady stream of advanced, trade-specific solutions. Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd. (TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee® products, please call 1-800-SAWDUST or visit Milwaukee Tool. Join Our Talent Community! Stay connected with us! Even if you're not ready to apply yet, join our talent community to let us know you are interested in future opportunities.