AT&T Customer Service Representative

In a city that moves fast, sales support must move faster. Coastline Consulting, a sales consulting firm, is hiring an AT&T Customer Service Representative to manage the backbone of our residential wireless sales: flawless enrollment logistics for AT&T smartphones and 5G plans. The AT&T Customer Service Representative cross-checks serviceability so no one's stuck with 3G in 2026. As an AT&T Customer Service Representative, you'll engage in practical sales scenarios, assist with sales campaigns, and gain insights into sales management. Training covers smartphone tech, family plans, and service design so the AT&T Customer Service Representative can build effortless customer paths, conduct professional outreach, and ace every onboarding. Role Requirements for an AT&T Customer Service Representative Support new wireless enrollments by accurately setting up AT&T smartphone accounts and ensuring all customer information meets compliance and privacy standards. Assist senior wireless teams by coordinating device availability, tracking activation progress, and keeping internal schedules aligned with daily workflow needs. Contribute to sales execution by participating in team planning, reinforcing sales strategies, and helping drive goals for smartphone activations and wireless line growth. Guide customers through smartphone setup by explaining device features, security basics, and onboarding steps that build immediate confidence in their new AT&T service. Resolve account issues by identifying service concerns, correcting application errors, and escalating complex cases to leadership for timely resolution. Review performance data using AT&T sales tools to provide insights that support leadership decisions and strengthen customer engagement. What You'll Gain as a AT&T Customer Service Representative Build foundational sales skills aligned with a nationally recognized wireless brand. Learn how territory planning supports long-term sales growth. Improve your ability to collaborate with sales teams and field representatives. Gain exposure to real-world sales metrics and performance benchmarks. Qualities That Set You Apart as a AT&T Customer Service Representative A high school diploma or GED is preferred. Strong interpersonal and leadership skills to coach, motivate, and positively influence the overall sales performance of the Miami division. Experience in customer‑facing environments such as retail, service, or sales where professionalism, reliability, and problem‑solving were essential. Ability to learn and navigate sales tools quickly to update wireless accounts, track performance metrics, and maintain compliance‑aligned documentation.

Job Type:

Full-time Pay:

$46,000.00 - $51,000.00 per year

Work Location:

In person