Automotive Service Advisor

Join the Walt Massey Automotive Family as a Service Advisor! Drive your career forward with a team that puts people first. If you're looking to build a rewarding career in the automotive industry, Walt Massey Automotive welcomes you! We're not just a dealership — we're a family that believes in delivering an extraordinary experience to every client, every time. As a Service Advisor, you'll play a key role in providing outstanding customer service while supporting our technicians and service team. We invest in your success with industry-leading training, hands-on learning, and ongoing development opportunities to help you grow and thrive. What We Offer Competitive pay structure Health, dental, and vision insurance 401(k) with company match Paid holidays and vacation time Paid, in-depth training Opportunities for advancement in a growing company A supportive, team-oriented work environment What You'll Do Greet customers and manage the flow of service appointments in the drive lane Serve as the liaison between customers and technicians, ensuring clear and accurate communication Deliver exceptional customer service through prompt, courteous, and knowledgeable interactions Maintain a high Customer Satisfaction Index (CSI) in line with company standards Answer technical questions related to vehicle issues, warranties, services, and repairs Efficiently assign and distribute repair orders to technicians Assist in diagnosing vehicle concerns and ordering parts as needed Oversee warranty claim submissions and help train and guide service department staff Ensure all work complies with dealership policies and industry regulations Foster strong relationships with manufacturers and team members What We're Looking for Friendly, organized, and professional demeanor Strong leadership and time-management skills Excellent communication and customer service abilities Proven record of sales or service success preferred Ability to work independently and as part of a team Tech-savvy with a basic understanding of automotive systems Valid driver's license with a clean driving record Positive, can-do attitude with a passion for helping others Why Walt Massey? At Walt Massey, we don't just sell and service vehicles — we build lasting relationships. When you join our team, you're not just starting a job, you're starting a career with a company that values your contribution and invests in your future.