Automotive Service Advisor

Nissan city of Springfield, part of Integrity Automotive Group is the fastest growing family owned and operated auto dealer group in the tri-state area. We own and operate 10 franchised auto dealers in NY, NJ and Connecticut with 9 brands Our family of employees enjoy the best benefits available: Medical, Dental, Vision, Life Insurance, Paid Vacations, Holidays, Employee Family Purchase Plan and 401k. We seek the best for our family. We only want to be represented by the best. We are currently seeking (2) Assist. Service Managers for Nissan City of Red Bank. What we offer strong base pay •Large Commission • Benefits and more.

Must Have:

Service Advisor experience (2) years prior CSI (2) years prior writer experience Great communication skills Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type:

Full-time Pay:

$73,500.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person