Automotive Service Advisor

BIG O TIRES

Service Advisor & Service Opportunities / Join Our Team at

BIG O TIRES BIG O TIRES

has immediate openings for experienced service advisors and customer service professionals. We are actively interviewing proven

TEAM MEMBER

candidates for our Benicia, Berkeley and Napa CA Service Centers. Who Should Apply? If you have demonstrated expertise as an Auto Repair Advisor or in tire sales, and you aim to excel in your field, we want to hear from you. The ideal candidate possesses a strong sales drive and is committed to meeting our customers' automotive needs. Essential Responsibilities Greet customers promptly and courteously upon their arrival for vehicle service. Listen attentively to customers' vehicle concerns and service requests to accurately assess their needs. Clearly explain recommended repair services, associated costs, and estimated timelines to customers. Schedule and coordinate vehicle service appointments efficiently to optimize shop productivity. Maintain thorough and accurate records of customer interactions, service orders, and vehicle repairs. Communicate effectively between customers and technicians to ensure a smooth workflow. Follow up with customers after service to confirm satisfaction and address any additional concerns. Handle customer complaints professionally and escalate issues to management when necessary. Process service orders, billing, and payments in accordance with company policies. Requirements High school diploma or equivalent; additional technical training or certification is a plus. Proven experience as a Service Advisor or in a customer-facing automotive role. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and manage time effectively. Basic understanding of automotive systems and repair procedures. Proficiency with computer systems and service management software. Ability to work in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and a customer-oriented attitude. Valid driver's license and reliable transportation. What BIG O Offers Excellent compensation based on proven experience, including a Commission Plan for Advisors. Comprehensive Family Health, Vision, and Dental Insurance Plan; Commission and Spiff Program. Five-day work week (Store operates six days a week). Paid vacations and paid holidays. Online training program. 401K plan. Employee referral program. Uniforms provided. Opportunities for advancement. We provide the training, and resources to help you succeed. As an Equal Opportunity Employer, we offer excellent pay with incentives, health insurance (medical, dental, vision), paid vacation, uniforms, and an Employee Purchase Program. How to Apply For immediate consideration and to discuss next steps, contact Bill Moseley at bill.moseley@bigo.com. Take the

BIG O TIRE

challenge today! Equal Opportunity Statement We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including race, creed, color, age, sex, religion, or national origin. We are committed to building a culturally diverse faculty.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Shift:

10 hour shift 8 hour shift Day shift

Work Days:

Monday to Friday Weekends as needed

Experience:

Service Advisor:

2 years (Required)

Work Location:

In person