Automotive Service Advisor

Service Advisor Crossroads Chevrolet - Mount Hope, WV Crossroads Chevrolet is looking for a motivated and customer-focused Service Advisor to join our growing team in Mount Hope, West Virginia. If you have strong communication skills, a passion for customer service, and enjoy working in a fast-paced automotive environment, we want to hear from you!

Key Responsibilities:

Greet customers promptly and professionally in the service drive Listen to customer concerns and accurately document vehicle issues Explain recommended maintenance and repair services clearly Prepare repair orders and ensure accurate estimates and timelines Communicate between customers and technicians to ensure quality service Follow up with customers to ensure satisfaction Maintain excellent CSI (Customer Satisfaction Index) scores

Qualifications:

Previous Service Advisor or automotive experience preferred (not required) Strong customer service and communication skills Ability to multitask in a fast-paced environment Basic computer skills and familiarity with dealership systems a plus Valid driver's license with a clean driving record

What We Offer:

Competitive pay with performance-based incentives Paid training and ongoing support Health, dental, and vision insurance options Paid time off and holidays Employee discounts on vehicles, parts, and service A supportive, team-oriented work environment Why Crossroads Chevrolet? At Crossroads Chevrolet, we pride ourselves on treating our customers and employees like family. Join a dealership that values integrity, teamwork, and professional growth.

Location:

Mount Hope, WV