Automotive Service Writer

Job Summary We are seeking a dynamic and customer-focused General Motors Automotive Service Writer to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm, mechanical knowledge, and exceptional communication skills will ensure a seamless experience for clients while accurately documenting service needs, estimating costs, and coordinating repairs with our skilled technicians. This position offers an exciting opportunity to combine your automotive expertise with outstanding customer service to drive satisfaction and loyalty. Duties Greet customers promptly and professionally, creating a welcoming environment for all clients Listen carefully to vehicle concerns and accurately document service requests using auto service management software Provide detailed auto estimates for repairs, including diagnostics, transmission work, oil changes, brake repair, suspension, tire service, and other automotive services Upsell additional services by clearly explaining benefits and options to customers to enhance vehicle performance and safety Coordinate with technicians on repair progress, ensuring timely completion of services such as alignments, shocks & struts, air brake systems, diesel engine repairs, and auto body work Handle cash transactions accurately while maintaining detailed records of all service orders and payments Follow up with customers post-service to ensure satisfaction and promote ongoing automotive maintenance needs Experience Proven dealership experience as an automotive service writer or in auto service management is highly preferred Strong mechanical knowledge with hands-on mechanic experience or familiarity with automotive diagnostics and repair procedures Experience in auto estimating software and sales techniques within an automotive environment Knowledge of a wide range of automotive systems including transmissions, oil changes, brake systems, suspensions, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repairs Excellent customer service skills with the ability to communicate technical information clearly and professionally Ability to handle multiple tasks efficiently in a fast-paced setting while maintaining attention to detail Familiarity with cash handling procedures and automotive repair processes is a plus Join our growing team as an Automotive Service Writer where your passion for cars combined with your dedication to customer satisfaction will make a real difference! We value energetic professionals eager to grow their careers in a supportive environment that celebrates automotive excellence.

Job Type:

Full-time Pay:

From $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person