Automotive Service Writer/ Parts Specialist

Duties ​

Customer Intake:

Greet customers warmly, listen to their vehicle concerns, and accurately document symptoms and service requests on repair orders. ​

Consultative Sales:

Translate complex technical diagnostics from technicians into clear, understandable explanations for customers. Present repair recommendations, explain the value of preventative maintenance, and secure authorizations for service. ​

Estimating & Billing:

Create accurate cost estimates for parts and labor. Update customers on vehicle status, timeline changes, and final billing. ​

Relationship Building:

Maintain a high level of customer satisfaction by providing transparent communication and resolving any customer concerns professionally. ​

Parts Sourcing:

Order required parts efficiently from vendors, ensuring a balance between cost, quality, and fast delivery times to keep shop workflow moving. ​

Core & Returns Management:

Handle parts returns, process cores, and track vendor credits to ensure accurate financial bookkeeping. ​

Technician Collaboration:

Work closely with automotive technicians to ensure they have the exact parts needed for each job, minimizing vehicle downtime.

Requirements Experience:

Minimum of 1-3 years of experience in the automotive industry (as a service advisor, parts specialist, or service writer) is highly preferred. ​

Technical Knowledge:

A solid understanding of automotive components, basic mechanical systems, and standard repair terminology. ​ Attention to

Detail:

Meticulous documentation skills are essential for tracking parts orders, vehicle histories, and billing accuracy. ​

Sales & Communication Skills:

Strong interpersonal skills with the ability to build trust, explain technical concepts simply, and comfortably ask for the sale. ​

Multi-tasking Ability:

Proven ability to thrive in a fast-paced environment, balance phone calls, walk-in customers, and parts ordering simultaneously. ​

Computer Literacy:

Experience with automotive shop management software (SMS), parts cataloging systems, and basic point-of-sale (POS) systems.

Note:

This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs. Please submit your resume for consideration. Qualified candidates will be contacted for an interview.

Job Type:

Full-time Pay:

$14.00 - $16.00 per hour

Shift:

8 hour shift Day shift

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person