B2B Account Manager

Description Are you ready to take ownership of client partnerships and drive performance in facility management? Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients' spaces shine while building your career in a collaborative, growth-focused environment.

What You'll Do:

Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction. Customize service strategies and scheduling that exceed client expectations. Negotiate service agreements and pricing for new contracts and add-on solutions. Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance. Conduct site walkthroughs to verify standards, resolve issues, and champion excellence. Partner with Night Managers and the Director of Operations to execute and enhance service delivery. Track service activities, supplies, and client feedback in our advanced CRM and planning tools. Respond quickly to client concerns, troubleshooting and resolving issues with urgency. Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide:

Competitive salary, benefits, and growth potential. Dynamic, supportive team culture focused on excellence and client impact. Opportunities for advancement and professional development. Make a real difference for clients, contractors, and your career. Ready to drive performance and make an impact? Apply now!