Bank Teller/Customer Service Representative

Primary Job Purpose:

Primarily responsible for greeting and assisting customers in a courteous and pleasant manner. Perform customer deposits, withdrawals, and payments; answer customer questions or direct them to the appropriate bank personnel; listen to customer wants and recognizing what they need or what the bank can do to serve them better. Major and essential job

Responsibilities:

Follow established company policies (i.e. personnel guide, teller procedures, and security policies). Greet and assist customers in a courteous and pleasant manner. Maintain customer and bank confidentiality. Process customer transactions such as deposits, withdrawals, sell Cashier Checks, redeem Savings Bonds, answer customer inquiries, accept loan payments, and verify account balances. Answer incoming calls and direct them to the appropriate bank personnel. Cross-sell products and services to customers. Handle cash, balance personal cash drawer daily. Assist customers with debit/ATM cards, gift cards and check orders. Assist customers with online banking and bill pay. Process proof daily, finishing before the required cut-off time. Open customer accounts. Other duties as assigned. This position has daily contact with bank customers regarding banking business and non-customers seeking information on banking services via in-person/phone. There will be daily contact with other departments regarding day to day activities. This position requires the ability to listen effectively and resolve problems. This position also requires good communication skills with customers and co-workers alike. Employees in this position can expect to work in our Savanna location.

Experience:

Banking/teller experience or cash handling experience is preferred. Fidelity Bank is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Cash handling: 1 year (Preferred)

Banking:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person