Banquet Bar Lead

Mission Statement:

As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home! This position is a tipped position which you receive your tips in cash each day!

SUMMARY:

The Bar/Lounge Team Lead acts as a bartender and supervises the setup and service of a banquet/event bar.

RESPONSIBILITIES

ID all customers that appear under 30 years old. Supervise assigned bartenders and bar backs. Mixes and serves alcoholic and nonalcoholic beverages according to standard recipes and procedures. Monitor customers and discontinue service when they appear to be intoxicated. Secure alcohol during non-operational hours in accordance with state law. Set up bar and appropriately stock bar in the designated location on time for events. Handle customer complaints in an appropriate manner. Clean up after customers leave your work area and at end of shift. Suggest higher cost products to produce higher ticket averages. Report all incidents that occur to the department manager. Other projects and duties as assigned.

QUALIFICATIONS

Education/Experience:

Must be 19 years old or older, 21 preferred. High school diploma or equivalent preferred. Bartending education and six months experience or one year of related experience required. Two years previous serving experience in a full service restaurant or banquets preferred. Previous supervisory experience preferred. Previous customer service experience required. Previous interviewing and hiring experience preferred. Must have or be able to acquire a Tips Card or Alcohol Serve Safe Certificate. Valid driver's license is required.

Skills/Knowledge:

Cashiering skills preferred. Knowledge of Microsoft Office programs preferred. Knowledge of mixology required. Must be able guide, coach, and work well with a team. Must be skilled at managing conflict and influencing outcomes. Must be adept at multi-tasking. Excellent verbal communication skills required; excellent written communication skills preferred. Presentation and organizational skills preferred. Strong problem solving and prioritizing skills required. Should understand the theory of progressive discipline.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to perform repetitious activity; stand; walk; reach above shoulder height; bend and/or squat; be subjected to loud sounds and cigarette smoke; reach with hands and arms; and talk or hear. This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d'Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.