Banquet Captain

Have a desire to lead the way in creating unforgettable experiences? As a Banquet Captain at The Marq Southlake, you'll ensure every event shines with seamless execution, impeccable service, and lasting memories.

Our mission is to provide world-class experiences. We do that by being creative, purposeful, and imaginative. As a team member, you will work face-to-face with the Southlake community. Our team is dependable, fun-loving, and works in a dynamic working environment. We have lots of moving parts, and we need hard workers to keep the ball rolling.

What You Will Be Doing:

Our professionals are the most important resource in our service commitment to our customers. We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated. Our Banquet Captains manage and execute the setup, cleanup, maintenance, and breakdown of all banquets, weddings, meetings, and events at The Marq Southlake. This position also assists the Special Events Coordinator in setting up, implementing, and breaking down for city-wide special events. This is accomplished by delivering outstanding guest service in accordance with the established standards.

Other functions include:

Customer Service:

Understands and applies the principles of quality customer service by responding promptly to customer needs and requests; responding and resolving difficult and sensitive customer inquiries and complaints; communicating and working with other city departments; and working with customers to understand business requirements, analyze current applications, and develop/implement custom solutions to meet their needs using current development technologies or provide new platform recommendations.

Attention to

Detail:

Performs tasks with care and is thorough. Checks work to ensure accuracy and completeness. Compare the final work product to what is expected to find inconsistencies or errors. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.

Facility Operations:

Maintains the quality and satisfaction of event and meeting spaces. Cleans and sets meeting rooms, outdoor amphitheater, and banquet/event functions per specifications. Maintains proper care, movement, and storage of all equipment such as tables, chairs, audiovisual equipment, presentation podiums, and supplies. Anticipates and addresses guest needs during meetings and events by removing trash, restocking clean service ware and linens, straightening chairs, and replenishing refreshments. Monitors and maintains service corridors, pre-function spaces, and storage areas in a clean, organized, and unobstructed manner. Restocks linens and supplies in storage rooms as necessary and maintains storage rooms in a clean and organized manner.

Availability:

Weekends & nights; 10-20 hours per week. For the complete Banquet Captain job description, please click here. The Benefits of Working in

Southlake:

Competitive pay Early pay access available through UKG Wallet. Get paid without waiting for your paycheck!

Flexible schedules totaling 10-20 hours per week.

Complimentary membership to Champions Club at The Marq SouthlakeOngoing trainingCity provided certificationsRetirement plan with partial City contribution (PARS)Employee Assistance ProgramFree Library card

What You Bring To Us:

A positive attitudeExcellent customer serviceAbility to remain flexible with your schedule (shifts will vary but may require evenings and weekends).High School Diploma or GED required.

Two (2) years of related work experience in the hospitality industry are required. Applications will be accepted until May 22, 2026.