Banquet Server

Blue Lake Casino & Hotel

POSITION DESCRIPTION MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title:

Banquet Server Department:

F&B -

Banquets Reports To:

Banquet Supervisor FLSA Status:

Non-Exempt Prepared By:

Human Resources Manager Revised Date:

May 14, 2013

Approved By:

Food & Beverage Manager Approved:

May 14, 2013 Position open until filled.

JOB SUMMARY

To effectively provide food and beverage service at banquet events, provide great guest service to all guests, and provide overall logistics for banquet events by way of set-up, clear communication and teamwork, while maintaining the company's standard for excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Set up for events including tables, linens, chairs, place settings, arranging table placement and setting up a buffet Carrying plates of food on trays and serving guests Keep glasses filled; remove each round of plates and replenish utensils Perform cleaning tasks and breakdown of service Maintain high standards of safety and cleanliness Adhere to grooming and appearance standards Uphold the highest level of guest service Maintain a friendly and approachable attitude towards guests and staff Maintain a professional appearance and mannerism Reports directly to Banquet Supervisor Provide excellent food and beverage service for banquet events Maintain knowledge of policies and procedures Maintain sense of urgency when on the service floor Maintain back of the house, front of the house and side work duties for overall productivity of banquet events Maintain positive and professional attitude Maintain clear and open communication between all staff members for overall event success Follow Health and Safety practices at all times Other duties as assigned. Promotes the following within the department and among all

Team Members:

Creates an atmosphere of FUN for all casino guests. Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times. Maintains a professional departmental, company and community reputation. Blue Lake Casino & Hotel requires Team Members, on a continual basis… To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. To maintain a professional departmental, company and community reputation. To enforce performance standards, policies and procedures as they relate to the department. To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be familiar with sanitation standards for restaurants. EDUCATION and/or

EXPERIENCE

High school diploma or general education degree (GED) and minimum of two years experience in a similar full service and cashiering restaurant. Ability to balance and reconcile cashier banks.

COMMUNICATION SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization.

MATHEMATICAL SKILLS

Ability to perform basic math calculations including addition, subtraction, multiplication and division.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License. Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is frequently required to talk or hear. The Team Member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently exposed to cigarette smoke and occasionally exposed to moving mechanical parts; toxic or caustic chemicals and extreme heat, and hazards of wet floors. The noise level in the work environment is usually loud.