Beverage Server (Full Time)

JOB DESCRIPTION

Position Title:

Beverage Server Department:

Beverage Service (Dancing Eagle)

Employment Classification:

Non-Exempt Position Summary/General Description:

The Beverage Server fulfills the beverage needs of guests by providing fast, friendly, and world-class hospitality, ensuring that all guests are greeted with a sincere welcome and a sincere closing statement to make customers feel valued. Beverage Servers are fast-paced, fun, efficient, and eager to serve.

Expectations:

Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the casino. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide friendly and fast beverage service to guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Act with urgency at all times to minimize wait times; maintain a quick and purposeful pace. Maintain an unwavering positive and friendly demeanor at all times in all circumstances. Master beverage technology systems to provide accurate and efficient service. Avoid distractions and stays focused. Minimize production time and limits time in service wells to less than 5 minutes of productive time. Keep all items, as assigned, fully stocked. Ensure that gaming area is properly maintained and excess cups, trash, dirty ashtrays, etc. are removed from the playing area and that beverage stations are clean and functioning properly. Ensure that health and safety regulations are maintained. Follow instructions. Handle tensions created by crowded casino situations. Maintain temperature requirements for food and drink preservations. Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. Assist in training new beverage servers. Assist customers with the purchase of cigarettes. Must check ID's on all customers making purchases. Clean and maintain all beverage equipment in the service locations in the casino, EDR and Bingo Hall. Ensure all areas are stocked and replenish any items that need to be stocked. Provide drink service while the customers are on the casino floor. Assist Café 108 when requested. Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

High School Diploma or GED preferred. Relevant work experience preferred. Perform basic arithmetic calculations.

Licensing & Certification:

Obtain, within thirty days from date of employment, alcohol service certification, and maintain certification throughout employment.

Computer Equipment, Software, Machinery:

Operate Micros Point-of-Sale (POS) system. Operate and maintain dispensers such as: fountain, juice, creamer, and coffee brewer.

Essential Physical Requirements:

The job requires the ability to hear, reach overhead, stand, talk, turn/twist, walk, carry, and repetitively use hands 51-100% of the time. The job requires the ability to balance/climb, bend over, crouch/stoop, lift 1-25 lbs., and slide/transfer 1-50 lbs. 25-50% of the time.

Essential Mental Demands:

The job requires the ability to write and read 51-100% of the time. The job requires the ability to problem solve and organize 25-50% of the time.

Supervisory Responsibilities:

None. Work Environment (inside/outside): The job is performed primarily indoors with exposure to loud noises and fumes (e.g., cigarette smoke). The job is performed outdoors with occasional exposure to hot/cold temperatures.

Other Requirements:

Must pass a pre-employment alcohol/drug screen. Varies Beverage Server (Full Time) 3.4 3.4 out of 5 stars 166 Casa Blanca Road, Casa Blanca, NM 87007 Full-time Dancing Eagle Casino 12 reviews Full-time

JOB DESCRIPTION

Position Title:

Beverage Server Department:

Beverage Service (Dancing Eagle)

Employment Classification:

Non-Exempt Position Summary/General Description:

The Beverage Server fulfills the beverage needs of guests by providing fast, friendly, and world-class hospitality, ensuring that all guests are greeted with a sincere welcome and a sincere closing statement to make customers feel valued. Beverage Servers are fast-paced, fun, efficient, and eager to serve.

Expectations:

Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the casino. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide friendly and fast beverage service to guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Act with urgency at all times to minimize wait times; maintain a quick and purposeful pace. Maintain an unwavering positive and friendly demeanor at all times in all circumstances. Master beverage technology systems to provide accurate and efficient service. Avoid distractions and stays focused. Minimize production time and limits time in service wells to less than 5 minutes of productive time. Keep all items, as assigned, fully stocked. Ensure that gaming area is properly maintained and excess cups, trash, dirty ashtrays, etc. are removed from the playing area and that beverage stations are clean and functioning properly. Ensure that health and safety regulations are maintained. Follow instructions. Handle tensions created by crowded casino situations. Maintain temperature requirements for food and drink preservations. Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. Assist in training new beverage servers. Assist customers with the purchase of cigarettes. Must check ID's on all customers making purchases. Clean and maintain all beverage equipment in the service locations in the casino, EDR and Bingo Hall. Ensure all areas are stocked and replenish any items that need to be stocked. Provide drink service while the customers are on the casino floor. Assist Café 108 when requested. Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

High School Diploma or GED preferred. Relevant work experience preferred. Perform basic arithmetic calculations.

Licensing & Certification:

Obtain, within thirty days from date of employment, alcohol service certification, and maintain certification throughout employment.

Computer Equipment, Software, Machinery:

Operate Micros Point-of-Sale (POS) system. Operate and maintain dispensers such as: fountain, juice, creamer, and coffee brewer.

Essential Physical Requirements:

The job requires the ability to hear, reach overhead, stand, talk, turn/twist, walk, carry, and repetitively use hands 51-100% of the time. The job requires the ability to balance/climb, bend over, crouch/stoop, lift 1-25 lbs., and slide/transfer 1-50 lbs. 25-50% of the time.

Essential Mental Demands:

The job requires the ability to write and read 51-100% of the time. The job requires the ability to problem solve and organize 25-50% of the time.

Supervisory Responsibilities:

None. Work Environment (inside/outside): The job is performed primarily indoors with exposure to loud noises and fumes (e.g., cigarette smoke). The job is performed outdoors with occasional exposure to hot/cold temperatures.

Other Requirements:

Must pass a pre-employment alcohol/drug screen. Varies