Bike and Ski Shop Supervisor

Job Listing ID:

4488653

Job Title:

Bike and Ski Shop Supervisor Application Deadline:

Open Until Filled

Job Location:

Medford

Date Posted:

05/08/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Overview REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. The Shop Supervisor is a key member of the store Management Team. This leader directly supervises Shop Mechanics, drives the shop program to deliver a best-in-class customer experience, and is responsible for delivering shop business results and achieving service goals. This role is directly responsible for building and leading the shop team, shop production management, shop facilities management, shop workforce management and completing production shop work to REI quality and productivity standards. The Shop Supervisor partners closely with the Store Manager and Regional Shop Specialist to develop and deploy store level shop strategy and tactics.

Responsibilities and Qualifications Responsibilities:

Partner with the Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through leading the customer and employee experience in shop service. Proactively recruit and hire (internal and external) talent to maintain appropriate levels of trained employees to meet shop business need. Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service. Coordinate production, manage throughput, and execute shop service work to meet customer demand and REI expectations. Write a shop staff schedule, with consideration of labor guidance, that supports the current business trends and needs, and maximizes service across operating hours. Identify and implement ways to improve the shop customer experience and shop workflow by continuously increasing productivity while maintaining or improving quality. Manage risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and ensure all work meets REI and manufacturer quality and safety specifications. Build a diverse technical workforce and ensure an inclusive environment for shop employees. Demonstrate initiative and productivity, lead Shop Mechanics, Service Advisors, and store staff. Support REI's shop and membership programs by understanding, advocating for, and implementing business initiatives. Evaluate Shop Mechanic job performance and deliver timely check ins/reviews. Model quality shop service work and productive work behaviors. Conduct regular audits/quality control checks of

Qualifications:

2-4 years retail management experience preferred 2-4 years previous bike and/or snow sports shop experience or equivalent/transferrable skills Demonstrated leadership skills, with the ability to lead, train, motivate and develop staff Commitment to providing outstanding customer services Closing At REI, we believe the outdoors is for all . We are committed to becoming a fully inclusive, anti-racist, multicultural organization (https://www.rei.com/newsroom/article/rei-antiracist-multicultural-fully-inclusive-commitment) . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commit...

Job Classification:

First-Line Supervisors of Production and Operating Workers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A