Bilingual Call Center Specialist

We are looking for a Call Center Specialist to join a busy Information Technology team in Irmo, South Carolina. This Long-term Contract position is ideal for someone who communicates clearly, stays organized, and provides dependable support in a fast-paced call center setting. The person in this role will manage incoming calls, document customer information accurately, and maintain detailed case records using business systems.

Responsibilities:

• Handle a steady volume of incoming calls and respond to customer inquiries with professionalism and efficiency.
• Record caller details, messages, and follow-up information accurately in a shared tracking spreadsheet.
• Open and maintain case records in Salesforce to support issue tracking and service documentation.
• Provide clear and courteous assistance while identifying customer needs and directing requests appropriately.
• Keep call documentation current and complete to ensure team visibility and continuity of service.
• Use customer service tools and office applications to support daily communication and case management.