Bilingual Logistics Coordinator (Mandarin/English) Import & Operations

We are a full-service international logistics provider specializing in seamless end-to-end supply chain solutions. From U.S. Customs clearance to airline recovery and final-mile delivery, we bridge the gap between global suppliers and the American market. We are looking for a bilingual professional to support our growing Chinese-speaking client base.

Key Responsibilities:

A-Z Shipment Management:

Oversee shipments from arrival at port/airport to final destination delivery (Door-to-Door).

Customs & Compliance:

Coordinate with brokers for Air and Ocean customs clearance; handle documentation for ISF, entry, and release.

Coordination:

Arrange airline/terminal pickups and schedule land transportation for final-mile delivery.

Client Relations:

Serve as the primary point of contact for Chinese-speaking clients, providing real-time tracking updates and troubleshooting.

Vendor Liaison:

Communicate with airlines, steamship lines, and trucking partners to ensure timely cargo movement.

Skills & Qualifications Bilingual:

100% fluent in Mandarin Chinese and English (Written and Verbal).

Experience:

1-3 years in

Logistics, Freight Forwarding, or Cross-border E-commerce Knowledge:

Familiarity with Air/Ocean import processes, warehouse transfers, and "Last Mile" logistics.

Technical Proficiency:

Familiarity with TMS/WMS software like CargoWise , GoFreight , Magaya , or similar logistics platforms. Advanced Excel skills (VLOOKUP, Pivot Tables) for managing large shipment manifests.

Regulatory Knowledge:

Deep understanding of Incoterms (e.g., DDP, DAP, EXW) and their impact on cost and responsibility. Familiarity with U.S. Customs entry types and documentation (e.g., ISF filings , 7501 forms).

Cross-Cultural Communication:

Ability to translate complex American logistics terminology into relatable concepts for Chinese-speaking business owners.

Time-Zone Management:

Resourcefulness to handle urgent communication with overseas agents in China (typically in the evening/night U.S. time).

Conflict Management:

Remaining calm under pressure when dealing with port congestion or airline delays.

Billing & Invoicing:

Manage freight invoicing and resolve billing discrepancies between carriers, vendors, and clients.

Dispute Resolution:

Handle insurance claims or OS&D (Over, Short, and Damaged) reports for cargo damaged during airline recovery or final-mile delivery.

Performance Monitoring:

Track and report on KPIs , such as pickup turnaround times and delivery success rates for "Last Mile" providers.

Pay:

$70,000.00 - $85,000.00 per year

Work Location:

In person