Bilingual Patient Service Representative

Bilingual Patient Service Representative National Staffing Solutions

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8 Los Alamitos, CA Job Details Full-time $21 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Spanish Medical office experience Microsoft Office Medical scheduling High school diploma or GED Data entry Patient interaction Productivity software Technical Proficiency Physician Assistant License Full Job Description Bilingual Patient Service Representative At National Staffing Solutions, we have the privilege and honor of working with dedicated healthcare professionals that make a positive impact in aiding those needing healthcare services across the U.S. every day. It is our passion, drive and integrity that enables us to continue our focus in assisting remarkable healthcare professionals like yourself in solidifying the best career opportunities available to you. We're currently seeking a Bilingual Patient Service Representative to join our amazing team. Details of the

Bilingual Patient Service Representative:

Anticipated start date: ASAP Anticipated schedule: Full Time ,

M-F Salary:

$21/ hr

Work Details:

Work Area Preparation/Maintenance:

Ensures equipment and supplies are maintained, reordered, and stocked as needed. Keeps the work environment (desk and reception area) clean, tidy, and free from clutter at all times. Maintains a clean and sanitary clinic environment through daily cleaning.

Front Office Duties:

Provides an effective and efficient reception service to patients and visitors, addressing general inquiries, scheduling and confirming appointments, verifying demographics and insurance, collecting co-pays, and managing the check-out process. Ensures all patients are registered in the EHR promptly and accurately. Maintains situational awareness, advises patients of delays, and offers appropriate apologies.

Customer Service:

Demonstrates active concern for all customers by responding to their needs and expectations in a positive and exemplary manner. Handles complaints in a responsive and professional manner, promoting positive interpersonal relationships.

Performance Improvement:

Actively identifies and reports opportunities for improvement, seeks solutions, and communicates through the proper chain of command. Participates in departmental performance improvement activities, including committee involvement and monitoring PI criteria and indicators

Safety:

Safely performs job duties by maintaining a safe and clean work environment and practicing safe work habits. Demonstrates understanding of fire, disaster, safety, and infection control policies, and completes all required training and meetings in a timely manner.

Resource Utilization:

Ensures the proper utilization of resources, including efficient management of supplies and equipment. Actively supports the achievement of Welcome Health's Vision and Goals. All other duties as assigned.

Requirements:

High School Diploma or equivalent experience Experience in a healthcare environment working directly with patients, preferably in an out-patient setting. Multi-phone line and/or multi-channel experience Ability to type 35 wpm or more Data entry experience Prior experience working with older adults (65+) is strongly preferred Medical office: 2 years (Preferred) Technical expertise

• Strong analytical skills Problem Solving
• Basic problem-solving skills Communication
• Good communication and interpersonal skills Basic proficiency in MS office products; prior experience using Athena is a plus Fluency in Spanish is strongly preferred.

Test will be administered to assess proficiency if applicable. US work authorization Submit your resume to us today for consideration of the Bilingual Patient Service Representative opening and one of our dedicated recruiters will be in touch within 24 business hours. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #INDA2

Pay:

$21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

License/Certification:

Physician Assistant License (Required)

Work Location:

In person