Billing & Operations Specialist - FT | Monroe, NY

This is not a remote position

About ISNY:

We're ISNY , a fast-growing Inc. 5000 IT & Cybersecurity company serving the tri state area. We deliver innovative, scalable, and secure technology solutions with a strong focus on accuracy, efficiency, and exceptional customer service . As we continue to grow, we are looking for a detail-oriented Billing & Operations Specialist to support our internal financial and operational processes. About the

Role:

This is a hands-on, detail-driven position responsible for managing the full billing cycle , from generating invoices to ensuring timely payment. You will play a key role in: Creating and sending invoices accurately and on time Ensuring invoices align with contract terms and agreed pricing Reviewing and correcting billing discrepancies before invoices are issued Monitoring accounts to ensure clients pay on time Following up on outstanding invoices and resolving billing issues Preventing overcharges and ensuring excluded items are not billed Maintaining clean, accurate, and organized billing records This is not a management role — it is ideal for someone who enjoys working closely with data and catching mistakes.

Responsibilities:

Own the full billing cycle from invoice creation through payment collection Create and send invoices accurately and on time Ensure invoices align with contract terms, pricing, and exclusions Review invoices to: Prevent overcharges Ensure excluded items are not billed Investigate and correct billing discrepancies before invoices are issued Monitor accounts receivable and track outstanding balances Follow up with clients on unpaid invoices to ensure timely payment Review and reconcile credit card transactions : Match charges to invoices Properly classify each transaction Generate and send quotes for new hardware Maintain clean, accurate, and organized billing records

Requirements:

2-5 years experience in: Billing Accounts Receivable Financial / operational support roles Strong attention to detail ( critical ) Comfortable working with spreadsheets (Excel or similar) Ability to identify inconsistencies and resolve issues Strong organization and follow-through

Preferred:

Experience in IT services or MSP environment Familiarity with service contracts and billing structures Experience with QuickBooks or similar tools

Benefits:

PTO & vacation Contributions toward health benefits Paid training & certification support Competitive pay If you take pride in accuracy, enjoy working with data, and want to be part of a fast-growing company, apply today and help us maintain the high standards our clients expect.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Application Question(s): How many jobs did you have in the past 4-5 years? (We are looking for stable job length history) What's the annual salary range you are targeting? Do you live within a 45 drive from Monroe NY ? Do you enjoy working with repetitive, detail-oriented tasks on a daily basis? Have you worked for an MSP (IT Managed Services Provider) before?

Work Location:

In person