Bookkeeper

Job Summary:

We are seeking a detail-oriented and organized Bookkeeper to join our team. The Bookkeeper will be responsible for maintaining accurate financial records, ensuring compliance with banking regulations, and supporting day-to-day operations. This role requires strong attention to detail, confidentiality, and proficiency in banking software. Key Responsibilities Monitor and process daily exception items, including NSF and non-post transactions, ACH Suspense File, chargebacks, and other daily monitoring reports; research issues and take appropriate action to resolve account discrepancies. These duties include some of the primary tasks performed but are not all-inclusive and may include other related responsibilities as assigned. Provide customer service support by contacting customers regarding overdrawn accounts, assisting with ACH stop payment requests, and handling account-related inquiries both in person and through other communication channels. Ensure compliance with federal and state banking regulations, internal policies, and audit requirements. Collaborate with other departments to resolve discrepancies and ensure accurate record-keeping. Maintain organized records and documentation for audit and regulatory purposes. Answer incoming phone calls promptly and professionally, addressing inquiries, resolving issues, and providing information about bank products and services. Directing calls to the appropriate department or personnel. Support month-end and year-end close processes, including preparation of financial reports. Perform other duties as assigned

Qualifications:

High school diploma or equivalent required. Previous experience in customer service, call center, or banking environment preferred. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Professional and courteous demeanor, with a strong commitment to customer satisfaction. Proficiency with Microsoft Office Suite and banking software systems preferred.

Working Environment:

Office environment within a community bank. May require occasional extended hours during peak periods.

Core Competencies:

Customer-focused mindset with strong interpersonal skills. Dependable, punctual, and reliable. Ability to handle confidential information with discretion. Team-oriented with a positive attitude and willingness to learn.

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person