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Now viewing: Broker - Collections Specialist
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CARDS Holdings LLC
Broker - Collections Specialist
Entry-Level JobVerifiedNo experience needed
Job Description
We are looking for a self-driven and results-oriented Broker Collections Specialist to join our team! In this role, you will be responsible for managing broker accounts, proactively collecting outstanding balances, resolving payment issues, and maintaining strong professional relationships with our broker partners and customers.
The ideal candidate is comfortable working independently, communicating confidently with customers and brokers, and staying focused on collection goals and cash flow.
ResponsibilitiesReview and monitor aging reports to identify overdue broker account balances.
Proactively contact brokers and customers by phone and email regarding past-due invoices and outstanding balances.
Spend approximately 7585% of the shift actively engaged in collection efforts through phone calls, emails, and follow-up activities.
Maintain consistent follow-up on delinquent accounts to minimize bad debt and maximize cash flow.
Work directly with brokers and customers to identify and resolve billing discrepancies, disputes, and payment issues.
Negotiate payment arrangements and develop mutually agreeable solutions for past-due accounts.
Process payments, credits, refunds, and account adjustments as needed.
Partner with Sales, Customer Service, and Operations to resolve account issues and ensure accurate billing.
Maintain detailed and accurate documentation of collection activity, payment status, disputes, payment plans, and account resolutions.
Build and maintain professional relationships with brokers and customers while effectively communicating collection expectations.
Meet or exceed established collection, productivity, and cash-flow goals.
Identify recurring billing or payment issues and recommend solutions to prevent future delinquencies.
RequirementsPrevious experience in collections, accounts receivable, broker services, transportation, or a related field preferred.
Strong understanding of billing, invoicing, and accounts receivable processes.
Experience communicating with customers and/or brokers regarding past-due accounts.
Knowledge of collection techniques and payment resolution strategies.
Strong negotiation, communication, and interpersonal skills.
Comfortable working toward collection and productivity targets.
Strong problem-solving and critical-thinking skills.
Highly organized with excellent attention to detail.
Proficient in Microsoft Office and database/accounting systems.
Ability to work independently in a fast-paced, deadline-driven environment.
Knowledge of applicable collection laws and regulations.
High school diploma or equivalent required; Associates or Bachelors degree is a plus.
Dental Vision We Pay for your $25,000 Life Insurance! 100% Company Paid Short-Term Disability InsuranceRetirement Plan with a company match of 3%Safety and Retention Incentives!
Paid Time OffAccess to employee discount through LifeMart!
The ideal candidate is comfortable working independently, communicating confidently with customers and brokers, and staying focused on collection goals and cash flow.
ResponsibilitiesReview and monitor aging reports to identify overdue broker account balances.
Proactively contact brokers and customers by phone and email regarding past-due invoices and outstanding balances.
Spend approximately 7585% of the shift actively engaged in collection efforts through phone calls, emails, and follow-up activities.
Maintain consistent follow-up on delinquent accounts to minimize bad debt and maximize cash flow.
Work directly with brokers and customers to identify and resolve billing discrepancies, disputes, and payment issues.
Negotiate payment arrangements and develop mutually agreeable solutions for past-due accounts.
Process payments, credits, refunds, and account adjustments as needed.
Partner with Sales, Customer Service, and Operations to resolve account issues and ensure accurate billing.
Maintain detailed and accurate documentation of collection activity, payment status, disputes, payment plans, and account resolutions.
Build and maintain professional relationships with brokers and customers while effectively communicating collection expectations.
Meet or exceed established collection, productivity, and cash-flow goals.
Identify recurring billing or payment issues and recommend solutions to prevent future delinquencies.
RequirementsPrevious experience in collections, accounts receivable, broker services, transportation, or a related field preferred.
Strong understanding of billing, invoicing, and accounts receivable processes.
Experience communicating with customers and/or brokers regarding past-due accounts.
Knowledge of collection techniques and payment resolution strategies.
Strong negotiation, communication, and interpersonal skills.
Comfortable working toward collection and productivity targets.
Strong problem-solving and critical-thinking skills.
Highly organized with excellent attention to detail.
Proficient in Microsoft Office and database/accounting systems.
Ability to work independently in a fast-paced, deadline-driven environment.
Knowledge of applicable collection laws and regulations.
High school diploma or equivalent required; Associates or Bachelors degree is a plus.
Pay & Benefits:
Who doesn't like to get paid weekly? We like it so we provide weekly pay!Dental Vision We Pay for your $25,000 Life Insurance! 100% Company Paid Short-Term Disability InsuranceRetirement Plan with a company match of 3%Safety and Retention Incentives!
Paid Time OffAccess to employee discount through LifeMart!