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Collections Specialist at ALOIS Solutions Collections Specialist at ALOIS Solutions in Wilmington, Delaware Posted in about 19 hours ago.

Type:

full-time

Job Details:

Position:

Collections Specialist Location:

Newark, DE 19713

Duration:

Full-Time Employment, Direct Hire Note :

There are different schedules after training -

Mon-Fri:

8-5, 10-7, 12-9, the managers will assign the shift as per the business need.

Responsibilities:

Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements. Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations. Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.

Skills:

Minimum education, skills and experience required. Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors. Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism. Detail-oriented with excellent organizational and time management skills. Reliable, ability to work flexible day, evenings and weekend hours as required. Basic computing skills

Education:

High school diploma or equivalent; some college coursework in business or related fields is preferred. 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment. Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite. Familiarity with debt collection laws, regulations, and compliance requirements.