Find & Apply For Bill and Account Collector Jobs in Orland Park, Illinois

Medical Collections Specialist Confidential Orland Park, IL Job Details Full-time $19 - $23 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Debt collection phone call Health insurance authorizations Appeals Medical collection Medical software Phone communication Spreadsheets HIPAA De-escalation techniques Conflict de-escalation Attention to detail Medical billing and coding communication with insurance companies Medical insurance appeals management Medical explanation of benefits reviews Medical claims submission Patient interaction Medical transportation experience Insurance claims appeal handling Medical debt collection accounts Hospital experience Collections account management Patient collections management Client interaction via phone calls Full Job Description Orland Park, IL | On-site | Full-Time, Monday through Friday $19.00 to $28.00 per hour, based on directly relevant experience A privately held healthcare services organization is hiring multiple experienced Medical Billing and Collections Specialists for its in-house revenue cycle team in Orland Park, Illinois. This is a fully on-site role on an established billing department, not a temporary or seasonal position. If you have three or more years of hands-on medical collections experience and you are comfortable spending a large share of your day on the phone, this role is worth a look.

PLEASE READ THIS BEFORE APPLYING

This is a phone-based collections position. You will be expected to place outbound collection calls every single day, including calls to patients and other responsible parties about balances they owe. This is not a back-office claims-entry job, a data-entry job, or a role where account work happens exclusively through payer portals and email. Making collection calls is a core, non-negotiable, daily requirement of this position. Applicants who are not willing to make outbound calls should not apply.

THE PHONE WORK, SPECIFICALLY A

meaningful portion of every shift is spent on outbound calls.

That includes:

Calling insurance carriers to chase unpaid, denied, and underpaid claims, and staying on the line through hold times to get a real answer and a reference number. Calling patients and responsible parties to collect outstanding balances, explain what they owe and why, and secure payment or set up a payment arrangement. Handling the difficult end of those conversations. Some people will be confused, frustrated, or upset about a bill. You are expected to stay calm, professional, and compliant on every call. Calling facilities, nursing homes, hospitals, and healthcare partners to resolve documentation, authorization, and eligibility issues holding up payment. Documenting every call accurately in the account record.

ADDITIONAL RESPONSIBILITIES

Review and work outstanding medical accounts receivable balances from aging reports. Investigate claim denials, rejections, coding issues, authorization issues, eligibility issues, and payer delays. Submit corrected claims, appeals, reconsiderations, and supporting documentation. Review EOBs, payment activity, claim status, and account notes. Identify trends that are delaying payment or driving denials, and escalate them. Help reduce aging A/R and improve reimbursement timelines. Follow all HIPAA, FDCPA, compliance, privacy, and billing guidelines on every account and every call. Support the billing department with additional revenue cycle tasks as needed.

REQUIREMENTS

Minimum three years of experience in medical collections, medical billing, healthcare accounts receivable, or revenue cycle management. Demonstrated willingness and ability to make high-volume outbound collection calls, including calls to patients regarding balances owed. Experience working insurance claims, payer follow-up, denials, appeals, and EOBs. Strong understanding of healthcare billing processes. Ability to work aging reports and prioritize accounts effectively. Excellent verbal communication and de-escalation skills. Clear, professional written communication. Strong attention to detail and follow-through. Ability to work independently and as part of a billing team. Comfortable using billing software, payer portals, spreadsheets, and account management systems. Knowledge of Medicare, Medicaid, commercial insurance, or managed care billing. Reliable on-site attendance in Orland Park, IL.

PREFERRED EXPERIENCE

Medical transportation or non-emergency transport billing experience. Experience in an EMS, hospital, physician office, healthcare provider, or third-party medical billing company setting. Experience with claim appeals, payer portals, authorizations, and denial management. A track record of reducing aging A/R and improving collection outcomes.

SCHEDULE AND LOCATION

Full-time, Monday through Friday. On-site in Orland Park, IL. This role is not remote or hybrid.

COMPENSATION

$19.00 to $28.00 per hour, based on directly relevant experience.

How the range works:

this range applies to this position only and reflects the full spread from entry-level qualified to highly experienced. Placement within the range is based on verified years of medical collections experience, phone-based collections experience, denial management depth, and demonstrated A/R results. Candidates near the top of the range typically bring seven or more years of directly comparable experience. Pay ranges published for other roles, other departments, or other employers do not apply to this position. If compensation is a deciding factor for you, please raise it during the first conversation so we can be direct with you early.

BENEFITS

Health insurance Dental insurance Vision insurance Paid time off 401(k) Long-term growth opportunities within an established organization We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) Dental insurance

Experience:

Medical collection: 1 year (Preferred) Ability to

Commute:

Orland Park, IL 60467 (Preferred)

Work Location:

In person