Find & Apply For Bill and Account Collector Jobs in Maple Grove, Minnesota

Recovery Specialist Equity Sales Finance Inc Maple Grove, MN Job Details Full-time $55,000 - $60,000 a year 1 day ago Benefits Health savings account AD&D insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Managing customer accounts Customer communication Confidential information handling Account maintenance Schedule management Attention to detail Document review Financial services Productivity software Documentation Handling Time management

Full Job Description Recovery Specialist Location:

Maple Grove, MN (Office Position)

Job Type:

Full-time Compensation:

Salary plus performance-based collection incentives Job Summary We are seeking a motivated and results-oriented Recovery Specialist to manage the collection and recovery of seriously delinquent and charged-off consumer accounts. The Recovery Specialist will be responsible for contacting customers, negotiating repayment arrangements, and maximizing recoveries while maintaining professional and compliant collection practices. The ideal candidate will have previous collections and recovery experience and be comfortable handling difficult conversations and negotiating payment arrangements. This position requires persistence, sound judgment, excellent communication skills, and the ability to work independently while managing a portfolio of delinquent accounts. Because compensation includes a performance-based collection incentive, this role is well suited for an individual who is self-motivated, goal-oriented, and driven by measurable results. Key Responsibilities Manage a portfolio of seriously delinquent and charged-off accounts and actively pursue recovery of outstanding balances. Contact customers by telephone, email, and written correspondence to resolve outstanding obligations. Negotiate payment arrangements, settlements, and other repayment solutions within established company guidelines and authority. Identify customers who are willing and able to resolve their accounts and develop appropriate strategies to maximize recovery. Conduct consistent follow-up on payment commitments and broken payment arrangements. Review account histories, payment activity, correspondence, and other available information prior to contacting customers. Accurately document all collection activity, customer communications, payment arrangements, and account status. Maintain organized follow-up schedules and prioritize accounts based on recovery potential and account circumstances. Escalate accounts or settlement requests requiring additional approval to management. Work with internal departments as necessary to research account questions, payment histories, disputes, or documentation. Follow company policies and applicable federal and state laws and regulations governing collection activity and consumer communications. Meet established recovery and productivity goals while maintaining appropriate standards for customer treatment and compliance. Provide management with regular updates regarding collection results, account trends, and significant issues. Assist with identifying opportunities to improve recovery strategies, processes, and procedures. Required Skills and Qualifications Previous experience in collections and recovery within a financial services environment preferred. Proven ability to negotiate payment arrangements and resolve delinquent accounts is strongly preferred. Excellent verbal communication, negotiation, and interpersonal skills. Comfortable initiating and managing difficult financial conversations in a professional and respectful manner. Persistent and results-oriented while exercising good judgment regarding individual customer circumstances. Strong organizational and time-management skills with the ability to manage a large account portfolio and multiple follow-up activities. Ability to work independently, prioritize accounts, and remain motivated with limited supervision. Strong attention to detail and ability to maintain complete and accurate account documentation. Proficiency with Microsoft Office and the ability to learn account servicing, CRM, and payment-processing systems. Ability to handle confidential financial and personal information appropriately. Knowledge of applicable collection laws and regulations is preferred. Compensation This position offers a competitive base salary plus a performance-based incentive tied to successful collections and recoveries. The incentive structure is designed to reward strong individual performance while ensuring all collection activity remains consistent with company policies and compliance requirements.

Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person