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Now viewing: Cash Applications and Collections Specialist
RH
Robert Half
Cash Applications and Collections Specialist
Job Description
Description We are looking for a Cash Applications and Collections Specialist to support accounts receivable operations for a construction-focused organization in North Carolina. This role is responsible for applying incoming payments accurately, following up on outstanding balances, and helping resolve issues that may delay customer payments. The ideal candidate brings strong commercial collections experience, solid cash application skills, and the ability to work across internal teams to keep receivables current and well-documented.
Responsibilities:
- Oversee a defined group of customer accounts and drive timely recovery of overdue balances through consistent, thorough outreach.
- Evaluate receivables using aging, exposure, prior payment behavior, and risk indicators to focus collection efforts where they will have the greatest impact.
- Record customer interactions, promised payment dates, open disputes, and next steps with accuracy to maintain clear account histories.
- Investigate invoice issues such as deductions, partial payments, billing questions, and disputed charges, then coordinate resolution to remove barriers to payment.
- Gather and provide supporting records, including statements, invoice copies, and lien-related documentation, when needed to facilitate collections.
- Partner with project, billing, contract, and other internal teams to address account issues and support on-time payment from customers.
- Post incoming funds from checks, electronic payments, credit cards, and other receipt types to the appropriate customer accounts, invoices, projects, and business units.
- Review banking activity and remittance details to identify receipts, clear unapplied cash, and resolve exceptions such as overpayments, duplicate payments, and missing payment information.
- Reconcile daily receipt activity against bank deposits and accounting records while maintaining complete documentation for audit readiness.
- Support account reconciliations, month-end close tasks, cash reporting, and recommendations for improving recurring payment posting or collection issues. Requirements
- 3+ years of experience in accounts receivable, with hands-on responsibility for both commercial collections and cash application.
- Demonstrated ability to manage customer account portfolios and follow through on past-due balances in a detail-oriented manner.
- Strong working knowledge of payment posting, account reconciliation, and resolving unapplied or unidentified cash items.
- Experience researching invoice discrepancies, short pays, deductions, and disputed receivables to support timely resolution.
- Solid organizational skills with the ability to maintain accurate records, document account activity, and manage competing priorities.
- Proficiency using accounting or ERP systems and standard business software to track transactions and reporting.
- Effective written and verbal communication skills for working with customers and cross-functional internal teams.