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$61k Per Year Collection Recovery Sr.

Specialist\nCitizens\n

Occupation:

Bill and Account Collectors\n

Location:

Johnston, RI

02919\n

Job Type:

Full Time (30 Hours or More)\n

Posted:

07/19/2026\nPositions available: 1\n

Source:

NLX\n

Web Site:

usnlx.com\nJob #: 294582105\nJob Requirements and Properties\nHelp for Job Requirements and Properties. Opens a new window. Work Onsite\nFull Time Schedule\nFull Time\nJob Description\nHelp for Job Description. Opens a new window. Description\nAt Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.\nAs the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience.\nMost importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally!\nPrimary responsibilities include

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business.
Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure.
Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections.
Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections.
Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management.
May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management.\nQualifications, Education, Certifications and/or Other Professional Credentials
Excellent oral communications counseling and persuasion skills
Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
Excellent data entry and typing skills
Math aptitude
Familiarity with digital phone systems
Make independent decisions and exercise sound judgment
Organized work habits
Ability to perform in a production environment and meet monthly operational metric goals
Hours & Work Schedule\nHours & Work Schedule
Hours per

Week:

40 Hours

Work Schedule:
Monday
Friday 8:00 AM
5:00 PM (in office)\nSome job boards have started using jobseeker-reported data to estimate salary ranges for roles.

If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.\nEqual Employment Opportunity\nCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.\nWhy Work for Us\nAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth\nBackground Check\nAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.\n08/31/2026","type","jobPosting","source","LC","accountId","38067595","organizationName","Citizens","applicationUrl","https://www.employri.org/vosnet/jobbanks/jobdetails.aspx?enc=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","Johnston, RI","isRemote","location",{"_209":210,"_211":212},"createdAt","2026-09-04T16:43:22.695948205Z","updatedAt","2026-09-04T13:03:58.547Z","publishedAt","2026-09-03T00:00:00Z","expiresAt","2026-10-05T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[170,171,172,173,174,175,176,177,178,179,180,181],"requiredEducation","na","benefitCategories",[169],"amount",53000,"isEmailRequired","isPhoneRequired","formattedDescription","

First Job Previous Job

3,721 of 10,000

Next Job Last Job Share

Occupation:

Bill and Account Collectors

Location:

Johnston, RI

02919

Job Type:

Full Time (30 Hours or More)

Posted:

07/19/2026

Positions available: 1

Source:

NLX

Web Site:

usnlx.com

Job #: 294582105

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Schedule

Full Time

Job Description

Help for Job Description. Opens a new window. Description

At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.

As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience.

Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally!

Primary responsibilities include

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business.
Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure.
Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections.
Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections.
Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management.
May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management.
Qualifications, Education, Certifications and/or Other Professional Credentials
Excellent oral communications counseling and persuasion skills
Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
Excellent data entry and typing skills
Math aptitude
Familiarity with digital phone systems
Make independent decisions and exercise sound judgment
Organized work habits
Ability to perform in a production environment and meet monthly operational metric goals
Hours & Work Schedule
Hours & Work Schedule
Hours per

Week:

40 Hours

Work Schedule: Monday
Friday 8:00 AM
5:00 PM (in office)
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles.

If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

08/31/2026

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Occupation:

Location:

Job Type:

Posted:

Source:

Web Site:

Week:

Work Schedule:

Occupation:

Location:

Job Type:

Posted:

Source:

Web Site:

Week:

Find & Apply For Bill and Account Collector Jobs in Johnston, Rhode Island

Collection Recovery Sr. Specialist