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Adjustment Analyst I at Weyco Group, Inc. Adjustment Analyst I at Weyco Group, Inc. in Milwaukee, Wisconsin Posted in about 14 hours ago.

Type:

full-time Overview Under direction of the Director of Credit and Credit Managers, has responsibility for all research, investigation and resolution for returns, charge backs & deduction issues for an assigned group of customers.

Essential Duties and Responsibilities:

• Issue and distribute Return Authorizations (RA) following company policy
• Investigate and resolve all chargebacks and deductions. Work with customer, sales team or other Weyco Group personnel as needed.
• In response to returns, chargebacks or deductions, issue appropriate credit memos
• Research and resolve all customer refusals
• Investigate and resolve all price discrepancies
• Investigate all shortages for validity. Trace shipments and provide POD's as needed
• Help resolve customer (inside and outside) concerns/inquiries by performing investigation and communicating those findings. These could involve problems with items such as invoices, shipping issues or product problems/resolutions
• Research all freight claims for shipping issues
• Print invoice copies as needed
• Match appropriate paperwork to prepare for documentation input and filing
• Work with reports as needed
• Perform other duties as assigned Education and/or

Experience:

• Experience in deduction management required.

Credit or customer service preferred, but not required

Other Skills and Abilities:

• Customer focused
• Patience when dealing with internal and external customers
• Ability to remain flexible to changing work priorities and work load
• Able to take direction
• Detail oriented
• Multi-tasker with strong organizational skills
• Strong communication skills in multiple mediums
• Able to work in a fast paced, team-oriented environment Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k).

Candidates should send resume and salary requirements to: Weyco Group, Inc. 333 W. Estabrook Blvd Glendale, WI 53212

Attn:

Human Resources E-mail:

hr@weycogroup.com

Fax:

414-908-1602