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Responsibilities:

Respond to patient billing questions submitted through the patient portal, providing clear and timely updates on balances, statements, insurance activity, and available payment arrangements.
Review account details to research billing concerns, identify inconsistencies, and coordinate with appropriate internal teams to bring issues to resolution.
Document each patient interaction, outcome, and required follow-up activity accurately within the electronic health record and related billing platforms.
Evaluate incoming inquiries to determine urgency, complexity, and whether escalation is needed to leadership, coding specialists, providers, or other support groups.
Route messages that require clinical or specialized review according to established workflows, compliance standards, and organizational guidelines.
Work closely with revenue cycle staff, clinic personnel, providers, and insurance contacts to resolve account issues efficiently and improve the patient experience.
Manage a high volume of electronic communications while meeting service expectations and maintaining strong attention to detail.
Handle sensitive financial and health information with discretion, ensuring all communications align with privacy and confidentiality requirements.

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Find & Apply For Billing Clerk / Specialist Jobs in Everett, Washington

Billing Rep/23/BIL002

Claims and Billing Specialist