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Now viewing: Customer Service and Billing Specialist
AS
ASI Security, Inc.
Customer Service and Billing Specialist
Job Description
Company Overview ASI Security, Inc. is a leading provider of residential and commercial security system installation and monitoring services based in Verona, WI. Our mission is to ensure the safety and security of our clients through innovative technology and exceptional customer service. Summary We are seeking a dedicated Customer Service and Billing Representative to join our team at ASI Security, Inc. in Verona, WI. This role is vital in providing outstanding support to our customers, ensuring their needs are met while enhancing their overall experience with our security services. Responsibilities Respond to customer inquiries via phone & email in a professional and timely manner. Assist customers with troubleshooting issues related to their security systems. Assist with various administrative duties & data entry. Provide information about products and services offered by ASI Security, Inc. Service and installation billing & payment collection for invoices and monthly monitoring. Scheduling service and installation for other employees. Collaborate with technical support teams and other employees as needed for installation, scheduling and troubleshooting. Assist in preparing and sending quotes for security system installations. Qualifications Efficient working knowledge of Microsoft Word & Excel. Experience with Quickbooks is preferred. Previous experience in a customer service role required. Previous office administration or office assistant experience preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities, attention to detail and multi-tasking skills. Minimum Requirements Confidentiality. Employee with be required to sign a Non-Disclosure and Confidentiality Agreement. Must be willing to submit to a background check. Bachelors or Associate Degree is desired, but we will look at all applicants. If you are passionate about providing exceptional customer service and want to be part of a dynamic team at ASI Security, Inc., we encourage you to apply today!